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- Tasks: Be the go-to person for building users, ensuring a smooth experience.
- Company: Join a dynamic team in Birmingham focused on top-notch facilities management.
- Benefits: Enjoy a competitive salary and a supportive work environment.
- Why this job: Great opportunity to enhance customer relations and develop your skills in a vibrant setting.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible working hours and a chance to make a real impact.
Facilities Management Coordinator – up to £25,000 per annum
Your new role
Job Title: Facilities Management Coordinator
Location: Birmingham – Argyle Street
Working Hours: Monday-Friday (8am-5pm)
Salary: £24,000 – £25,000
As the Facilities Management Coordinator, you will be the customer-facing representative that binds together the various services and acts as one point of contact for the building user. You will enhance the customer experience by building and maintaining an excellent relationship with the building occupants.
The Facilities Management Coordinator will be responsible for:
- Set consistently high standards across your allocated area and share best practice with the rest of the team to ensure service delivery needs are met.
- Communicate effectively with the rest of the team and keep each other updated in relation to all areas within the business.
- Ensure a tidy and clean appearance across the floor, at desks and collaboration spaces, reporting any issues to floor leads / the client.
- Be the first point of contact for any FM related issues.
- Log calls and direct them to the correct department.
- Carry out floor walks and have a visible presence on the floor.
What you’ll need to succeed
- Proven experience within a strong customer service environment.
- Great interpersonal skills with excellent written and communication skills.
- Be self-disciplined and able to work on your own initiative with the ability to make decisions without referring to your line manager.
- A flexible and adaptable approach to working with good problem-solving skills and attention to detail.
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Facilities Management Coordinator employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Management Coordinator
✨Tip Number 1
Familiarize yourself with the key responsibilities of a Facilities Management Coordinator. Understanding the importance of customer service and effective communication will help you stand out during the interview.
✨Tip Number 2
Highlight your experience in customer service roles. Be ready to share specific examples of how you've successfully managed customer relationships and resolved issues in previous positions.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing scenarios where you had to think on your feet. This will show that you can handle unexpected situations effectively, which is crucial for this role.
✨Tip Number 4
Research the company culture and values of StudySmarter. Being able to align your personal values with those of the company can make a strong impression during your discussions.
We think you need these skills to ace Facilities Management Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and facilities management. Use specific examples that demonstrate your interpersonal skills and ability to maintain high standards.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention how your skills align with the responsibilities of the Facilities Management Coordinator and your commitment to enhancing customer experience.
Highlight Relevant Experience: In your application, emphasize any previous roles where you acted as a point of contact or managed customer relationships. Detail your problem-solving skills and ability to work independently.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hays
✨Showcase Your Customer Service Skills
Since the role emphasizes customer interaction, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in previous positions. Highlight your ability to build relationships and enhance customer experiences.
✨Demonstrate Effective Communication
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you keep team members informed and updated, as well as how you handle communication with building occupants.
✨Exhibit Problem-Solving Abilities
Prepare to discuss scenarios where you've encountered challenges and how you approached solving them. Emphasize your adaptability and decision-making skills, especially in situations where you had to act independently.
✨Highlight Attention to Detail
Attention to detail is crucial for maintaining high standards in facilities management. Be ready to provide examples of how you've ensured cleanliness and organization in your previous roles, and how you report and address issues proactively.
