Facilities Help Desk

Facilities Management Service Operator

One of the UK’s leading Total FM providers based in the heart of Leeds is seeking a Service Operator to help us create a hassle-free environment for their clients and engineers.
Energised by continued growth, and boasting an annual turnover in excess of £1bn per annum, they are committed to investing in our people and creating the conditions for them to excel. If you are an experienced Service Operator with an appetite to succeed, they want you to join their team.

As the Service Operator, you will be required to:

• Log calls / jobs on the Control Hub database utilising service software (IFS). Calls / jobs may be received by telephone, facsimile, email or in person.
• Allocating work orders to directly employed maintenance team and / or supply chain.
• Tracking job progress against pre-determined KPI’s including maximum allowable response and rectification times and implementing escalation procedures.
• Report back to clients and contract staff on job progress and completion – produce reports.
• Uploading and amending asset information as held in the Control Hub database.
• Operating paper-based systems as necessary to compliment the operating software, including back-up systems.
• General administration duties as and when required.
• Provide cover on various sites throughout NI & GB as and when required.
• Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with the in-house ISO management systems and Quality Control procedures.

Technical Competencies
Essentials:

Desired:

Behavioural Competencies:Communication Skills

Planning and Organising

Customer Focus

Problem Solving

DecisivenessMakes well-informed, effective, and timely decisions, even when data are limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions.
AdaptabilityAdjusts to changing environments whilst maintaining effectiveness
TeamworkContributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead.
Flexibility

• Modifies his or her approach to achieve a goal.
• Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.

ComplianceConforms to company policies and procedures
Resilience and Tenacity

Sensitivity to others/Empathy

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