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- Tasks: Provide one-to-one support to individuals with complex needs in a homelessness prevention service.
- Company: Join a dedicated team making a real difference in Plymouth.
- Benefits: Earn £12.95 per hour and gain hands-on experience in a rewarding role.
- Other info: Flexible weekend shifts with opportunities for career growth in housing and support services.
- Why this job: Make a genuine impact on people's lives while developing your skills.
- Qualifications: Experience in related services is a plus, but empathy and communication skills are key.
The predicted salary is between 26900 - 26900 £ per year.
We are currently recruiting for a Complex Needs Support Worker to provide short-term cover within a homelessness prevention service in Plymouth. This service delivers intensive, person-centred support to individuals with complex needs living in supported accommodation across multiple shared houses.
You will work on an outreach basis, providing one-to-one support and case management to help people stabilise their situations and move towards greater independence. The service operates using trauma-informed practice and Psychologically Informed Environment (PIE) principles.
Your new role
- Shifts: Weekends, Saturday and Sundays 08.00 - 22.00
- Prioritise immediate customer needs and effectively manage risk
- Provide intensive, personalised support and robust case management
- Support customers to engage in recovery-focused support planning
- Enable access to benefits, funding, and specialist external services
- Build and maintain professional relationships with partner agencies
- Promote independence and sustain tenancies
- Maintain accurate case notes, records, and support plans
- Work collaboratively as part of a wider support team
What you'll need to succeed
- Experience in homelessness, supported housing, mental health, substance misuse, or related services (desirable but not essential)
- A strong understanding of safeguarding and professional boundaries (or willingness to learn)
- A resilient, calm, and pragmatic approach to challenging situations
- Empathy, patience, and a non-judgemental attitude
- Excellent communication, listening, and engagement skills
- Good organisation, IT, and written skills
- Self-motivated, proactive, and solution-focused
- Ability to travel between multiple locations across Plymouth (full driving licence required)
Safeguarding
Safeguarding children and adults is a priority. This role is subject to safer recruitment checks in line with current legislation.
What you'll get in return
- £12.95 per hour for a full-time temporary role
- Opportunity to gain hands-on experience within a homelessness prevention and complex needs service
- A rewarding role where you can make a genuine difference to people's lives
- Support from an experienced, values-driven team
- Exposure to multi-agency working with health, housing, and support services
- The chance to build your skills in case management, safeguarding, and risk management
- A role well-suited to professionals seeking meaningful temporary work or those looking to develop their career in housing and support services
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Comples Needs Support Worker - Weekend in Exeter employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Comples Needs Support Worker - Weekend in Exeter
✨Tip Number 1
Network like a pro! Reach out to people in the field of homelessness support and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to refer you to a position.
✨Tip Number 2
Get your hands dirty! Volunteer or take part in community events related to homelessness prevention. This not only boosts your CV but also shows your commitment to the cause, making you a more attractive candidate.
✨Tip Number 3
Prepare for interviews by practising common questions related to complex needs support. Think about real-life scenarios where you've demonstrated empathy and problem-solving skills, as these will resonate well with employers.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to stay updated on new roles as they come up.
We think you need these skills to ace Comples Needs Support Worker - Weekend in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Complex Needs Support Worker role. Highlight any relevant experience in homelessness, mental health, or case management to show us you’re a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting individuals with complex needs and how your values align with our trauma-informed approach. Keep it personal and engaging!
Showcase Your Skills: We want to see your communication and organisational skills in action. Mention specific examples where you've successfully managed challenging situations or built professional relationships. This will help us understand how you can contribute to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Hays
✨Know the Service Inside Out
Before your interview, make sure you understand the homelessness prevention service and its principles, especially trauma-informed practice and PIE. This will show that you're genuinely interested and prepared to engage with the role.
✨Showcase Your Empathy
During the interview, share examples of how you've demonstrated empathy and patience in challenging situations. This is crucial for a Complex Needs Support Worker, so highlight any relevant experiences that showcase your non-judgemental attitude.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've built professional relationships in the past and how you plan to engage with customers and partner agencies. Practice active listening during the interview to reflect these skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and approach to risk management. Think about potential challenges you might face in the role and how you would handle them, demonstrating your proactive and solution-focused mindset.