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- Tasks: Plan and coordinate maintenance schedules while supporting operational teams.
- Company: Join a housing association in Exeter with a focus on community.
- Benefits: Enjoy hybrid working, competitive pay, and annual leave.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Temp to perm role with great career progression opportunities.
The predicted salary is between 27000 - 30000 £ per year.
Your new company is a housing association in Exeter. This is a temp to perm opportunity with a pay rate of £13.42 per hour, equivalent to £27,215. The hours of work are 39 per week, from 8.30 am to 5 pm, Monday to Friday.
Your new role includes:
- Providing effective planning of regional operatives' diaries while working closely with the regional operational team to support the achievement of operational KPIs.
- Coordinating the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area.
- Maintaining the scheduling system and providing internal and external customers with timely and accurate information.
- Liaising with customer service colleagues regarding appointments and updating all systems when operatives report issues.
- Ensuring that all written, electronic, and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.
- Working closely with the commercial team regarding subcontractors' purchase orders and variation orders to ensure continued value for money and adherence to commercial procedures.
- Ensuring compliance with GDPR regulations when processing customer data.
What you will need to succeed:
- Essential: Experience of working in a customer-focused environment.
- Experience of working within agreed performance targets.
- Excellent oral and written communication skills.
- Proven ability to work methodically, follow agreed procedures, and accurately record data and information.
- Proficiency in Microsoft Office, including Word and Excel.
- Ability to work in a fast-paced environment and under pressure.
- Experience of working with databases.
- Evidence of competency in a relevant trade.
- Desirable: Experience of working with large volume data processing activities.
- Experience of scheduling work.
- Experience of working with subcontractors.
- Excellent organisation and time management skills.
- Experience of working with invoices/accounts.
What you will get in return:
- Hybrid working: 3 days on site, 2 days from home.
- Temp to perm opportunity.
- Good rate of pay.
- Annual leave accrued.
- Free parking when working on site.
- Pension contribution.
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Area Planner Temp to Perm in Exeter employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Planner Temp to Perm in Exeter
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to planning and customer service. We recommend role-playing with a friend to boost your confidence and get comfortable with your answers.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've effectively managed schedules or dealt with customer queries in the past. This will demonstrate your ability to handle the role's demands.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the position. Plus, it’s a great chance to reiterate your enthusiasm!
We think you need these skills to ace Area Planner Temp to Perm in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Area Planner role. Highlight your experience in customer-focused environments and any relevant skills that match the job description. We want to see how you can contribute to our team!
Showcase Your Communication Skills: Since excellent oral and written communication is key for this role, don’t shy away from demonstrating these skills in your application. Use clear and concise language, and make sure to proofread for any errors before hitting send!
Highlight Relevant Experience: If you've got experience with scheduling work or managing databases, make it stand out! We love seeing candidates who can show they’ve worked methodically and met performance targets in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Hays
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like scheduling maintenance repairs and liaising with customer service. This will help you demonstrate how your experience aligns with their needs.
✨Showcase Your Customer Focus
Since this role is all about working in a customer-focused environment, be ready to share specific examples of how you've successfully handled customer enquiries or resolved issues in the past. Highlight your communication skills and ability to meet performance targets.
✨Demonstrate Your Organisational Skills
The job requires excellent organisation and time management skills. Prepare to discuss how you manage your workload, especially in fast-paced situations. You could even mention any tools or methods you use to stay organised, like scheduling software or prioritisation techniques.
✨Be Ready for Technical Questions
Since you'll be using Microsoft Office and possibly databases, brush up on your technical skills. Be prepared to answer questions about your proficiency in Excel and Word, and think of examples where you've used these tools effectively in previous roles.
