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- Tasks: Support customer service with technical sales orders and back office administration.
- Company: Global manufacturing business with a dynamic customer service team.
- Benefits: Competitive hourly rate, holiday pay, free parking, and modern facilities.
- Other info: Flexible working hours and excellent career development opportunities.
- Why this job: Join a fast-paced environment and make a real impact on customer satisfaction.
- Qualifications: Strong admin skills, ERP experience, and attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
Your new company is a global manufacturing business based on the Ellesmere Port Industrial Estate. The role is based in the Customer Service Team to support with a backlog of work and to cover several pre-planned holidays in the team. This is an expanding team that needs technical administrative support with an immediate start.
Your new role involves sitting as part of a busy customer service function which processes technical sales orders in the millions per order. You will support the customer account managers and representatives by picking up all the back office administration to ensure swift and prompt order management. Responsibilities include:
- Sales order inputting
- Responding to customer enquiries via email regarding order updates, product queries, or order amendments
- Managing other back office administration such as freight order claim backs
- Managing the electronic filing system
- Escalating discrepancies as soon as they are identified
This is a fast-paced environment that uses a SAP-based ERP. You will be based on site full time in Ellesmere Port with access to ample free on-site parking and excellent on-site amenities, working from 9am to 5:30pm Monday to Friday. Some flexibility around the working hours can be considered.
What you'll need to succeed:
- Manufacturing or engineering industry experience is ideal, but other industries will be considered if there has been a technical sales support aspect to the role
- Strong administration skills to prioritise your workload according to changing demands for customer orders
- ERP system experience is essential, with SAP being preferred, but all ERPs will be considered
- Outstanding attention to detail to catch errors before they make a commercial impact
- Experience with various MS Office packages, particularly MS Excel
- Access to your own vehicle as the location is not accessible via public transport
What you'll get in return:
This role offers a stable temporary contract for 6 months, with weekly pay for your 37.5 hours from Monday to Friday, with preferred working hours being 9am to 5:30pm. You will receive an hourly rate of £16.40 plus holiday pay, bringing your total rate to £18.39. You will have access to free on-site parking and excellent on-site facilities, including a full-service staff canteen and modern office buildings.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Technical Sales Support Administrator in Ellesmere Port employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Sales Support Administrator in Ellesmere Port
✨Tip Number 1
Network like a pro! Reach out to your connections in the manufacturing or engineering sectors. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your SAP skills and understanding the technical sales support landscape. We want you to feel confident discussing how your experience aligns with the role!
✨Tip Number 3
Showcase your attention to detail during interviews. Bring examples of how you've caught errors in past roles, especially in fast-paced environments. This will demonstrate your value to potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to help you every step of the way in landing that perfect job.
We think you need these skills to ace Technical Sales Support Administrator in Ellesmere Port
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical sales support and administration. We want to see how your skills match the job description, so don’t be shy about showcasing your ERP system experience and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Sales Support Administrator role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be handling customer enquiries and order management. Make it easy for us to see your qualifications!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick – just a few clicks and you’re done!
How to prepare for a job interview at Hays
✨Know Your ERP Systems
Make sure you brush up on your ERP system knowledge, especially if you've worked with SAP before. Be ready to discuss how you've used these systems in past roles and how they helped streamline processes.
✨Show Off Your Attention to Detail
In a role that involves processing technical sales orders, attention to detail is key. Prepare examples of how you've caught errors in previous jobs or how you've ensured accuracy in your work. This will show you're the right fit for the fast-paced environment.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its products. Understanding their manufacturing process and the types of products they offer can help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Prepare for Customer Interaction Scenarios
Since you'll be responding to customer enquiries, think about how you would handle various scenarios. Practice articulating your approach to resolving issues or answering queries, as this will showcase your customer service skills.