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- Tasks: Provide top-notch customer service and manage orders in a fast-paced manufacturing environment.
- Company: Global manufacturing leader with a focus on exceptional service.
- Benefits: Competitive salary, free parking, and opportunities for career progression.
- Why this job: Join a dynamic team and make a real difference for international clients.
- Qualifications: Experience in customer service or order processing, ideally in manufacturing.
- Other info: Flexible working hours and hybrid model available.
My client, a global manufacturing business based in Ellesmere Port, is seeking a professional Customer Service / Order processor to join their team on a permanent basis. Working from contemporary offices with ample free parking, you will be joining a well-established, fast-paced team who pride themselves on the service they provide to their international client base. Due to the location of the organisation, you will need to drive.
The position is being offered full time Monday to Friday with a hybrid model in place, working from home one day per week. They have a flexible working shift pattern as follows: 7am until 15.00pm, 8am until 16.00pm, 9am until 17.00pm or 10am until 18.00pm. This is a very fast-paced role and will suit a candidate who possesses an excellent eye for detail and thrives in an ever-changing environment.
Some of your duties will include but are not limited to:
- Provide outstanding customer service to all internal and external customers.
- Address complex customer requests and proactively follow up on deliveries, enquiries, and issues.
- Building excellent relationships with customers and going the extra mile to ensure the company remains as first choice.
- Collates and prepares all relevant documentation applicable to each movement – e.g. Certificates of Analysis, Customs and Shipping invoices, Packing Lists, Consignment Notes/Delivery Notes and invoices.
- Booking final dates for orders and maintaining the system, keeping all orders current and accurate.
- Working with an exceptional eye for detail – especially when raising appropriate export documentation.
- Resolving customer complaints.
What you’ll need to succeed:
- Proven history in an office-based customer service / order processing position, ideally within manufacturing.
- Excellent communication skills both written and verbal.
- Knowledge of both import and export is an advantage.
- SAP knowledge would be desirable.
- Passion for going that extra mile.
What you’ll get in return:
- Competitive salary between £30,000 and £33,000 per annum.
- Free parking.
- Progression opportunities.
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service - Manufacturing in Ellesmere Port employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Manufacturing in Ellesmere Port
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service - Manufacturing in Ellesmere Port
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background, especially in manufacturing, and any relevant software knowledge like SAP.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've gone the extra mile in previous positions and how you handle complex customer requests.
Show Off Your Attention to Detail: Since this role requires an exceptional eye for detail, make sure your application is free from typos and errors. This will demonstrate your commitment to quality right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Hays
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of customer service in a manufacturing context. Familiarise yourself with common challenges in the industry and think about how you would handle them. This will show that you're not just interested in the role but also understand the nuances of the sector.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, prepare to demonstrate your skills during the interview. Think of examples where you've successfully resolved customer issues or built strong relationships. Practising these scenarios can help you articulate your experience clearly and confidently.
✨Be Detail-Oriented
Given the emphasis on an eye for detail in this position, be ready to discuss how you ensure accuracy in your work. You might want to share specific instances where your attention to detail made a difference, especially when dealing with documentation or order processing.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could include inquiries about the team dynamics, the company's approach to customer service, or how they handle complex customer requests. It shows you're genuinely interested and helps you gauge if the company is the right fit for you.
