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For Companies At a Glance
- Tasks: Be the friendly voice for customers, helping them with queries and bookings.
- Company: Join a well-established business that values your growth and development.
- Benefits: Enjoy a competitive salary, hybrid working, holiday allowance, and free parking.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: A supportive team environment with opportunities for career advancement.
The predicted salary is between 21500 - 24500 £ per year.
Permanent Customer Service Adviser based in the Trafford area, £25,000 - £26,000.
This organisation is seeking a Customer Service Adviser to join their team. They are a well-established business and opportunities to develop your skills and grow with them.
Your responsibilities will include:
- Responding to customer enquiries via phone and email
- Assisting customers with online bookings and queries
- Providing updates on order status and delivery times
- Resolving issues efficiently and professionally
- Liaising with internal teams to ensure timely and accurate service
- Processing orders and maintaining accurate records
- Supporting with general administrative tasks as needed
- Ensuring a high level of customer satisfaction at all times
To thrive in this role, you’ll need:
- Previous experience in a customer service or administrative role
- Excellent communication skills, both written and verbal
- Strong organisational skills and attention to detail
- Confidence using IT systems and managing multiple tasks
- A proactive, can-do attitude and a team player mindset
- The ability to remain calm under pressure and solve problems effectively
You will receive an excellent salary between £25,000 - £26,000 depending on experience. You will also get a great benefits package including holiday allowance, hybrid working policy, pension, free parking and more.
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service Adviser in Eccles employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser in Eccles
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the company. A personal connection can give you an edge over other candidates.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show them you’re not just another applicant; you’re genuinely interested in being part of their team!
✨Tip Number 3
Practice common customer service scenarios. Think about how you’d handle tricky situations and be ready to share your problem-solving skills during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Service Adviser in Eccles
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Adviser role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for this role. Don’t forget to mention your proactive attitude and problem-solving skills, as these are key for us.
Be Clear and Concise: When filling out your application, keep your language clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point about your experiences and skills.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Hays
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what they do. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Common Questions
Prepare for typical customer service interview questions like 'How would you handle an upset customer?' or 'Can you give an example of a time you resolved a problem?' Practising your responses will help you feel more confident and articulate during the interview.
✨Showcase Your Skills
Highlight your previous experience in customer service or administrative roles. Be ready to discuss specific examples where you demonstrated excellent communication skills, attention to detail, and problem-solving abilities. This will help the interviewer see how you can contribute to their team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for a Customer Service Adviser. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
