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- Tasks: Support and troubleshoot 1st line technical issues while leading a team of junior staff.
- Company: Join a diverse organisation with a hybrid working model in Eastleigh.
- Benefits: Competitive salary, generous pension scheme, life assurance, and 28 days holiday.
- Why this job: Make a real impact by leading a team and enhancing IT support services.
- Qualifications: Experience in IT support and a passion for team leadership.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for an IT Support Analyst on a permanent basis for an organisation based in Eastleigh. You will be joining a well-established and diverse organisation on a hybrid basis.
The role involves supporting the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests. You will be managing and supporting those in 1st line positions, so great interpersonal skills and a 'can do' attitude are essential for success.
To be suitable for this role, you should have:
- Experience across an IT Support environment
- Ambition to support and lead a team of 1st Line support
- Understanding of best practices across an IT support service desk
- Experience of Operating Systems, basic networking, software installation and communication systems within agreed service levels
What you will get in return:
- Salary £36,000-£40,000
- Working hybrid, the office is based in Eastleigh
- Generous pension scheme with contributions up to 10%
- Life assurance of 5x your annual salary
- 28 days holiday + the opportunity to buy and sell holiday
Locations
IT Support Analyst in Eastleigh, Hampshire employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Eastleigh, Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your responses. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, or any relevant certifications. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 4
Apply through our website! We make it super easy to find roles that match your skills and ambitions. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace IT Support Analyst in Eastleigh, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience in IT support, especially any leadership roles or ambitions you have. We want to see how your skills match what we're looking for!
Show Off Your Skills: In your application, don’t just list your skills—show us how you've used them! Whether it's troubleshooting technical issues or managing a team, give us examples that demonstrate your expertise and 'can do' attitude.
Keep It Professional Yet Personal: While we love a professional tone, don’t be afraid to let your personality shine through! A bit of warmth and enthusiasm can go a long way in making your application stand out from the crowd.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Hays
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge before the interview. Be ready to discuss your experience with operating systems, basic networking, and software installation. The more confident you are in these areas, the better you'll be able to showcase your skills.
✨Show Off Your Leadership Potential
Since the role involves managing 1st Line Support staff, highlight any previous leadership or mentoring experiences you've had. Share specific examples of how you've supported or guided others in a tech environment, as this will demonstrate your ambition to lead a team.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss real-life scenarios where you've successfully troubleshot technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showing how you approach problems and find solutions effectively.
✨Emphasise Your Interpersonal Skills
As this role requires great interpersonal skills, think about times when you've effectively communicated with colleagues or customers. Be ready to share examples that illustrate your 'can do' attitude and how you handle challenging situations with a positive approach.
