Job Description Customer Service Advisor Customer Service Advisor - Temporary Role (6 Months) We’re currently recruiting for Customer Service Advisors to support a high-profile project assisting retired employees with accessing their benefits. Key DetailsLocation: Waterside (5 days onsite - non-negotiable) Start Date: ASAP (target 15th June 2026) Contract Length: 6 months (potential to extend) Working Hours: Monday to Friday, 9am - 5pm Pay Rate: PAYE: £15.15 basic / £17.43 (premium rate) Umbrella: £20 per hour Role Overview You’ll be handling inbound calls from retired employees who need help resetting passwords and accessing services such as pensions, holiday benefits, and staff travel.Call volume: 50-100 calls per day Average call time: Around 10 minutes Full training will be provided This is a key support role during a period of increased demand, with call volumes rising significantly. What We’re Looking ForAt least 1 year of customer service experience (phone or face-to-face) Good communication and problem-solving skills Basic IT skills (Teams, Outlook, general systems) Ability to learn new systems quickly Important Information Candidates must be available immediately You’ll need to pass a DBS check and complete compliance quickly Ideally located within a reasonable commute to Waterside#4802867
