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- Tasks: Help Dutch-speaking customers with inquiries and resolve their issues daily.
- Company: Join a dynamic team in West Yorkshire focused on customer satisfaction.
- Benefits: Enjoy career growth, a supportive environment, and health perks.
- Why this job: Be part of a friendly culture while making a real impact on customer experiences.
- Qualifications: Fluent in Dutch and English, with customer service experience preferred.
- Other info: Work remotely from Wakefield or nearby areas.
The predicted salary is between 21600 - 32400 £ per year.
We are seeking a motivated and customer-focused individual to join our team as a Dutch-Speaking Customer Service Adviser. In this role, you will be responsible for providing excellent customer service to our Dutch-speaking clients, addressing their enquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in Dutch.
- Provide accurate information about products and services.
- Resolve customer issues and complaints in a timely and professional manner.
- Maintain customer records and update information as needed.
- Collaborate with other departments to ensure customer satisfaction.
- Meet performance targets and contribute to team goals.
Requirements:
- Fluency in Dutch and English (both written and spoken).
- Previous experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- The ability to work independently and as part of a team.
- Proficiency in using customer service software and Microsoft Office Suite.
Preferred Qualifications:
- Experience working with clients from the Netherlands.
- Knowledge of Dutch culture and business practices.
- Additional language skills are a plus.
Benefits:
- Opportunities for career advancement.
- Friendly and supportive work environment.
- Health and wellness benefits.
How to Apply:
Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and why they are a good fit for this role to (email address).
Dutch-speaking Customer Service Adviser employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch-speaking Customer Service Adviser
✨Tip Number 1
Brush up on your Dutch language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with common customer service software and tools. Being able to demonstrate your proficiency in these systems can set you apart from other candidates.
✨Tip Number 3
Research Dutch culture and business practices. Understanding cultural nuances can enhance your ability to connect with clients and provide tailored support.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think of examples from your past experience where you successfully resolved customer issues or improved customer satisfaction.
We think you need these skills to ace Dutch-speaking Customer Service Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in Dutch and English, as well as any previous customer service experience. Use specific examples that demonstrate your communication skills and problem-solving abilities.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about customer service and how your background makes you a great fit for the role. Mention any experience with Dutch clients or knowledge of Dutch culture to stand out.
Showcase Relevant Skills: Emphasise your proficiency in customer service software and Microsoft Office Suite. Provide examples of how you've used these tools to enhance customer satisfaction in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hays
✨Showcase Your Language Skills
Since the role requires fluency in Dutch and English, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or provide examples in both languages, so practice speaking clearly and confidently.
✨Highlight Customer Service Experience
Discuss your previous experience in customer service, focusing on specific situations where you successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Dutch Culture
Understanding Dutch culture and business practices can set you apart from other candidates. Research common customs and communication styles, and be ready to discuss how this knowledge can enhance your interactions with clients.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so prepare thoughtful questions about the company, team dynamics, and performance expectations. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
