At a Glance
- Tasks: Coordinate customer accounts, manage orders, and ensure timely delivery.
- Company: Reputable family business with over 30 years of success.
- Benefits: Up to £33k salary, timekeeping bonus, 29 days holiday, and private medical insurance.
- Other info: Great career growth opportunities in a newly expanded luxury office.
- Why this job: Join a supportive team in a dynamic office environment and make a real impact.
- Qualifications: Strong communication skills and ability to build relationships.
The predicted salary is between 31500 - 38500 £ per year.
- Customer Account Coordinator - Dungannon
- Your new company
This is a superb opportunity to work for a very reputable family business that have successfully been trading for over 30 years.
This company have recently expanded their business and have built new luxury offices where you will be based.
You will be part of a great office, great working atmosphere and be part of a very supportive well established team.
Due to expansion they are recruiting for a Customer Account Coordinator on a permanent basis.
Hours of work are Monday - Thursday 8-5 and Friday 8-2.
Total of 40 hours per week. Salary is up to £33k depending on experience plus you get a timekeeping bonus of £35 per week
Your new role
As Customer Account Coordinator your duties will include
Receive sales orders and liaise with the customer to clarify, agree and confirm their order details.
- Act as the primary point of contact for allocated customer accounts, building strong, long-term relationships.
- Receive, review and process customer orders efficiently and fully, with technical specifications.
- Ensure all customer drawings, revisions and technical documentation are accurately communicated to Production & Purchasing teams and if required arrange technical reviews with the relevant persons.
- Ensure the correct drawing pack is available for orders nd communicate the key technical information, purchasing requirements and pricing details, ensuring relevant teams have all the details they require.
- Attend the daily production meeting to review current production progress, discuss priorities, identify any potential issues, and communicate customer requirements to ensure orders remain on schedule.
- Liaise with the Despatch Supervisor to make sure customer orders are packed in line with customer-specific packaging requirements and are suitable for the intended mode of transport.
Coordinate the delivery schedules and logistics plans to ensure orders are despatched accurately and on time, resolving any issues that could impact delivery commitments.
- Monitor production and despatch schedules and proactively communicate order updates, delays or changes to customers.
- Discuss urgent orders with the Senior Customer Accounts Manager for agreement of lead time with the Production Manager.
- Resolve customer issues promptly by working with the relevant internal teams to identify and implement effective solutions.
Record customer complaints accurately, communicate them with the Quality team where required, and keep customers updated on progress through to resolution.
- Obtain transport quotations and coordinate the shipment of customer orders worldwide.
Build and maintain strong relationships with external hauliers, negotiate competitive transport rates, and ensure the most cost-effective and reliable delivery solution is selected to mee customer delivery requirements.
- Report weekly on service performance for customers, including on-time delivery, trends and any issues.
Champion the on-time delivery KPI by highlighting risks, driving improvements, and working with internal teams to ensure customer orders are delivered on time and in specification.
- Maintain a Lean mindset by suggesting & implementing improvements across the customer accounts operational processes.
- Ensure adherence to company policies & procedures, including relevant Risk Assessments and Safe Systems of Work ) when in the production, dispatch or yard facilities.
- What you'll get in return
You will receive a excellent salary plus timekeeping bonus, 29 days holidays, private medical insurance, great office environment and offices and opportunity to join a reputable company.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays. co. uk
Customer Account Coordinator in Dungannon employer: Hays
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Coordinator in Dungannon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hays. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hays before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Coordinator in Dungannon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hays:Your cover letter is your chance to shine! Tell us why you want to work at Hays specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hays!
How to prepare for a job interview at Hays
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
