Manufacturing & Production / Customer ServicesCompany: HaysConsultant: Sam CooperHays office: cooper@hays.comA highly successful manufacturing business based in Doncaster is seeking an ambitious, commercially focused Head of Commercial Operations to lead and develop a team during an exciting phase of growth.This is a key leadership position for someone who can bring vision, energy and accountability while inspiring confidence both internally and externally. The business is looking for a leader who genuinely understands the value of researching their market, understanding customer challenges and becoming a trusted partner to clients. Someone who can confidently represent the organisation, instil confidence in customers and create a high-performance culture.Key ResponsibilitiesDevelop and implement a clear strategy aligned to long-term business objectives.Lead, mentor and develop the team, building capability, accountability and performance.Assess the current structure and performance of the team, identifying opportunities for improvement and future development.Build strong relationships with existing customers while identifying new commercial opportunities.Lead strategic account development initiatives and strengthen customer retention.Take ownership of forecasting, pipeline management and performance reporting.Work closely with senior leadership to shape the future direction of the business.Identify market trends, competitor activity and growth opportunities within the sector.A proven background in leadership, account management/business development.A strong commercial mindset with a track record of delivering growth.The ability to assess team performance and implement improvements where required.Strong stakeholder and relationship-building skills.The confidence to engage with customers, understand their businesses and position value-led solutions.Experience working closely with senior leaders and influencing business strategy.Desirable ExperienceManufacturing, industrial, logistics or supply chain sector experience.Formal training in leadership programmes.Experience implementing processes, KPIs and performance frameworks.Track record of growing strategic accounts and developing new business opportunities.In summary, this opportunity would suit an experienced leader who can create a compelling vision, develop a successful team, build lasting customer relationships and deliver ambitious growth plans for a thriving manufacturing business.
Operations Executive - Home Working in Doncaster employer: Hays
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