At a Glance
- Tasks: Be the first point of contact for clients and support them through their claims.
- Company: A specialist organisation focused on personal injury claims with a supportive culture.
- Benefits: Ongoing training, clear progression opportunities, pension contributions, and employee benefits.
- Other info: Enjoy free parking, wellbeing initiatives, and regular team events.
- Why this job: Join a high-performing team and make a real difference in clients' lives.
- Qualifications: Strong customer service skills and a positive, team-focused approach.
The predicted salary is between 25000 - 30000 £ per year.
Customer Focused role in Diss
Your new company: This client is a specialist organisation providing personal injury claims support, working as part of a wider professional services group. The business offers a supportive, collaborative environment with a strong focus on client care and service excellence.
Your new role: As a Client Care Advisor, you will be the first point of contact for clients, supporting them through the initial stages of their claim. You’ll handle inbound and outbound calls, gather claim details, complete onboarding and compliance checks, and liaise with internal teams and external partners to ensure a smooth client journey.
What you’ll need to succeed:
- Strong customer service skills and a confident telephone manner
- Experience in a legal, insurance, or professional services environment (desirable)
- Excellent attention to detail and communication skills
- Ability to manage multiple tasks in a fast-paced setting
- A positive, team-focused approach
What you’ll get in return:
- A role within a high-performing, growing business
- Supportive team culture with ongoing training and development
- Clear progression opportunities and regular appraisals
- Pension contribution and employee benefits
- Free parking, wellbeing initiatives, and regular team events
What you need to do now: If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Locations
Client Care Advisor in Diss, Norfolk employer: Hays
Join a dynamic and supportive team as a Client Care Advisor in Diss, where your contributions to client care are valued and recognised. With a strong emphasis on professional development, you will benefit from ongoing training, clear progression pathways, and a collaborative work culture that prioritises employee wellbeing through initiatives and regular team events. This is an excellent opportunity to grow within a high-performing organisation dedicated to service excellence in the personal injury claims sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Advisor in Diss, Norfolk
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls as a Client Care Advisor, get comfortable with common customer service scenarios. Role-play with a friend or use mock calls to boost your confidence.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and helps you figure out if the company is the right fit for you. Think about what you want to know about their team culture or training opportunities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Client Care Advisor in Diss, Norfolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Client Care Advisor role. Highlight your customer service experience and any relevant roles in legal or professional services to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about client care. Share specific examples of how you've excelled in similar roles and how you can contribute to our supportive team culture.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application is clear and concise. Good communication starts here, so let your personality shine through while keeping it professional!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Hays
✨Know Your Client Care Basics
Before the interview, brush up on the fundamentals of client care. Understand what makes a great client experience and be ready to share examples from your past roles. This will show that you’re not just familiar with the concept but genuinely passionate about it.
✨Practice Your Telephone Skills
Since this role involves a lot of phone communication, practice speaking clearly and confidently. You might even want to do a mock call with a friend to get comfortable. Remember, a friendly tone can make all the difference in client interactions!
✨Show Off Your Attention to Detail
Prepare to discuss how you manage details in your work. Bring examples of how you've successfully handled multiple tasks without missing a beat. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for this role.
✨Emphasise Team Spirit
This company values a team-focused approach, so be ready to talk about your experiences working in teams. Share stories that highlight your collaborative skills and how you contribute to a positive team culture. It’s all about showing that you can fit right in!
