At a Glance
- Tasks: Lead the management of housing disrepair and improve outcomes for residents.
- Company: Join a forward-thinking local authority committed to high-quality homes.
- Benefits: Competitive salary, generous leave, flexible working, and pension scheme.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Shape the future of housing services in a major London borough.
- Qualifications: Experience in housing repairs and strong leadership skills required.
The London Borough of Croydon is seeking an experienced Disrepair Manager to join their Housing Property team.
A forward-thinking London local authority is seeking an experienced Disrepair Manager to join its Housing Directorate. With a strong commitment to delivering safe, high-quality homes and improving outcomes for residents, the organisation is undertaking an ambitious transformation programme across its housing services.
As Disrepair Manager, you will lead on the effective management of housing disrepair across the borough, ensuring claims are handled efficiently, compliantly and with a strong customer focus. You will manage a small specialist team and work closely with internal teams, contractors and legal representatives to drive performance and deliver service improvements.
Key responsibilities include:
- Leading on the investigation and management of disrepair and Environmental Protection Act claims
- Managing and developing a team of disrepair surveyors and support staff
- Ensuring full compliance with disrepair protocol, legislation and health & safety requirements
- Monitoring performance, identifying trends and insights to inform continuous service improvement
- Managing contractor performance and ensuring value for money and quality delivery
- Acting as a key liaison with solicitors, residents, contractors and internal stakeholders
- Overseeing complaint resolution and enhancing customer satisfaction outcomes
- Supporting wider repairs and maintenance service delivery, including inspections and quality assurance
You will play a key role in driving a proactive and data-led approach to disrepair, improving outcomes for residents while minimising risk.
To be successful in this role, you will bring:
- Strong experience in housing repairs, maintenance or disrepair management
- Proven track record of managing legal disrepair cases and claims
- Sound knowledge of housing legislation, including the Landlord and Tenant Act and disrepair protocol
- Experience managing contractors, performance and service delivery
- Strong leadership and stakeholder management skills
- Excellent communication, negotiation and problem-solving ability
- A proactive, solutions-focused approach with a commitment to service improvement
- Relevant construction or building qualification (e.g. HNC or equivalent)
What you'll get in return:
- £55,323 to £57,402 per annum
- Up to 31 days annual leave, plus bank holidays, with the option to purchase up to 10 additional days
- Opportunity to shape the future of housing asset management and repairs services in a major London borough
- A key leadership role within a high-impact transformation programme
- Collaborative and supportive working environment
- Competitive local government benefits package, including access to the Local Government Pension Scheme - a market-leading defined benefit scheme with circa 18%+ employer contribution
- Flexible working opportunities
This campaign is being managed exclusively by Hays. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. For a confidential discussion or if you have any questions, please contact me directly using my Hays contact details.
Disrepair Manager employer: Hays
The London Borough of Croydon is an excellent employer, offering a collaborative and supportive work environment where you can make a real impact on housing services. With competitive benefits including up to 31 days of annual leave, flexible working opportunities, and access to a market-leading pension scheme, this role as Disrepair Manager provides a unique chance to lead transformative initiatives that enhance the quality of life for residents in a vibrant London borough.
StudySmarter Expert Advice🤫
We think this is how you could land Disrepair Manager
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Hays, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Disrepair Manager at Hays.
We think you need these skills to ace Disrepair Manager
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Hays
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
