Office Administrator in Devon, Newton Abbot

Full time permanent Office Administrator role in Newton Abbot.

Your new company:

Working for a successful accountancy firm based in Newton Abbot that we have a long-standing relationship with. This role is full-time permanent and is paying between £30k - £35k depending on experience.

Your new role:

• Carry out new client set-ups using Iris, Xero and AMLCC (training given), preparing and sending out paperwork to clients.
• Carry out Anti Money Laundering ID procedures using software for new and existing clients (training given).
• Carry out lost client procedures.
• Chasing clients for any outstanding paperwork.
• Updating personal and corporate client lists.
• Carry out client change of details procedures.
• Sending out ad hoc letters and email shots to clients.
• Send out monthly end-of-year and end-of-year reminders to clients.
• Send out monthly CT payment reminders to clients.
• Assist with filing of client's company accounts and personal tax returns with HMRC and Companies House.
• Create quarterly MNA Newsletters using Publisher and send out to clients.
• Send out client satisfaction questionnaires and monitor replies.
• Update Company website with new info / conduct relevant annual website checks.
• Check reception literature is up to date.
• Manage client Registered Offices, updating as necessary.
• Set up HMRC Enquiry administration as and when we receive the enquiry.
• Manage confidential waste control.
• Assist clients with any queries, referring them on to team as appropriate.
• Take client payments over the phone using a virtual payment portal (training provided).
• Assist colleague/provide cover for front of house, first point of contact for visiting clients.
• Assist colleague/provide cover for answering the main switch, and managing any VMs.
• Assist colleague/provide cover for preparation of refreshments for visiting clients if required.
• Ensure outgoing post is franked and ready for collection.
• Assist colleague with managing the client records storage room, ensuring records are collected by clients.
• Create clients' Christmas e-cards and send out.
• Arrange Christmas staff party and other social events during the year with the social committee.

What you’ll need to succeed:

• Previous strong administration/ office manager experience.
• 5 years plus Admin background.
• Excellent use of Excel/ Microsoft packages.
• Excellent IT Skills.
• Dealing with clients professionally on the telephone.
• Professional letter and email writing.
• Database use.
• Dealing with clients face to face and front of house.
• Personable and sociable.

What you’ll get in return:

• Pension 4%.
• Free parking on site.
• Christmas office Closure - paid not taken from annual leave.
• Annual leave starts at 20 days plus bank holidays - goes up with tenure.
• 2 x duvet Fridays per year.
• Flexi time - can finish at 1.30pm on a Friday.
• Lots more!

What you need to do now:

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.