At a Glance
- Tasks: Coordinate customer service operations and support engineers with daily tasks.
- Company: Join a national company in Exeter with a supportive team environment.
- Benefits: Earn £14.60 per hour, enjoy weekly pay, and accrue 25 days holiday plus bank holidays.
- Other info: Free parking and pension contributions available.
- Why this job: Gain valuable experience in customer service with potential for permanent employment.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 14.6 - 14.6 £ per hour.
Full-time long-term temporary Customer Service Coordinator/Administrator in Exeter.
Your new company: Working for a national company at their site in Exeter. This role is a long-term temporary role with an opportunity to go permanently. The role is full-time, paying £14.60 per hour. 8.00am to 4.30pm Monday to Thursday and 8.00am to 4.00pm Friday (39.5 hours per week). Lunch break of 30 minutes in duration.
Your new role:
- Daily monitoring of Engineers using Tom Tom Tracking.
- Ensure that the Planner Group is maintained.
- Monitor and record engineer's absence.
- Ensure that daily calls are made to engineers to update on previous days' jobs and to plan for the current day.
- Ensure that all calls are answered within three rings.
- Allocate all breakdowns and jobs to relevant engineers and ensure that the job is transferred.
- Regular communication with customers to provide updates and the status of jobs and attendance of engineers.
- Communicate with suppliers with reference to work to be carried out.
- Chase and approve 3rd party job sheets.
- Create and convert quotations to a CS order and check with parts deliveries for planning.
- Daily monitoring of the work in progress list to progress orders with full parts deliveries for completion.
- Produce invoice reports for customer specific reporting.
- Open service reports and chase missing supplier invoices or parts outstanding.
- Create interrupted service reports for invoicing and technical completion.
- Produce a monthly consolidation of all invoices.
- Resolve service reports with van stock errors.
- Change and check new service reports received from engineers.
What you'll need to succeed:
- Excellent written and oral communication skills.
- The ability to plan, organise, prioritise and direct jobs accordingly.
- The ability to work independently and in a team environment.
- Previous experience within a customer service office/environment and being able to demonstrate excellent customer service skills.
- Commercial understanding and able to make decisions in a pressurised environment.
- Good working knowledge of Microsoft Windows packages (Word, Excel, Internet etc).
What you'll get in return:
- Weekly pay.
- Long term role - potential of permanent.
- 25 days plus 8 bank holidays per year - accrued holiday.
- Free parking on site.
- Pension contribution.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Locations
Customer Service Administrator in Devon, Exeter employer: Hays
Join a national company in Exeter as a Customer Service Administrator, where you will benefit from a supportive work culture that values teamwork and individual contributions. With opportunities for permanent placement, competitive pay, and generous holiday allowances, this role offers a pathway for professional growth while enjoying perks like free on-site parking and a pension contribution. Experience a fulfilling career in a dynamic environment that prioritises excellent customer service and employee well-being.
