At a Glance
- Tasks: Coordinate customer service and monitor engineers using tracking tools.
- Company: Join a dynamic team in Exeter with growth potential.
- Benefits: Earn £14.60 per hour, enjoy 25 days holiday plus bank holidays.
- Other info: Enjoy free parking and a pension contribution.
- Why this job: Gain valuable experience in a supportive environment with potential for permanent placement.
- Qualifications: Customer service experience and proficiency in Microsoft Office required.
The predicted salary is between 14.6 - 14.6 £ per hour.
Full-time long-term temporary Customer Service Coordinator/Administrator in Exeter. This role is a long-term temporary position with an opportunity to go permanent. The role is full-time, paying £14.60 per hour, with hours from 8.00am to 4.30pm Monday to Thursday and 8.00am to 4.00pm Friday (39.5 hours per week).
Responsibilities include:
- Daily monitoring of Engineers using Tom Tom Tracking.
- Creating and converting quotations to a CS order and checking with parts deliveries for planning.
- Monitoring the work in progress list to progress orders with full parts deliveries for completion.
- Resolving service reports with van stock errors.
- Changing and checking new service reports received from engineers.
Requirements:
- Previous experience within a customer service office/environment and excellent customer service skills.
- Commercial understanding and ability to make decisions in a pressurised environment.
- Good working knowledge of Microsoft Windows packages (Word, Excel, Internet etc).
Additional information:
- Weekly pay.
- Long-term role with potential for permanent position.
- 25 days plus 8 bank holidays per year - accrued holiday.
- Free parking on site.
- Pension contribution.
Locations
Administration Coordinator (Permanent) in Devon, Exeter employer: Hays
Join a dynamic team in Exeter as an Administration Coordinator, where you will enjoy a supportive work culture that values your contributions and fosters professional growth. With competitive pay, generous holiday allowances, and free on-site parking, this role offers not just a job but a pathway to a rewarding career in a thriving environment. Embrace the opportunity for long-term employment and be part of a company that prioritises employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Coordinator (Permanent) in Devon, Exeter
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Hays.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Hays. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Administration Coordinator (Permanent) in Devon, Exeter
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Hays.
How to prepare for a job interview at Hays
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Hays's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Hays offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
