At a Glance
- Tasks: Coordinate customer service and engineer schedules while ensuring smooth operations.
- Company: Join a national company with a supportive team in Exeter.
- Benefits: Earn £14.60 per hour, enjoy 25 days holiday, and free parking.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Gain valuable experience in a dynamic role with potential for permanent employment.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 14.6 - 14.6 £ per hour.
Full-time long-term temporary Customer Service Coordinator/Administrator in Exeter.
Your new company: Working for a national company at their site in Exeter. This role is a long-term temporary role with an opportunity to go permanently. The role is full-time, paying £14.60 per hour. 8.00am to 4.30pm Monday to Thursday and 8.00am to 4.00pm Friday (39.5 hours per week). Lunch break of 30 minutes in duration.
Your new role:
- Daily monitoring of Engineers using Tom Tom Tracking.
- Ensure that the Planner Group is maintained.
- Monitor and record engineer's absence.
- Ensure that daily calls are made to engineers to update on previous days' jobs and to plan for the current day.
- Ensure that all calls are answered within three rings.
- Allocate all breakdowns and jobs to relevant engineers and ensure that the job is transferred.
- Regular communication with customers to provide updates and the status of jobs and attendance of engineers.
- Communicate with suppliers with reference to work to be carried out.
- Chase and approve 3rd party job sheets.
- Create and convert quotations to a CS order and check with parts deliveries for planning.
- Daily monitoring of the work in progress list to progress orders with full parts deliveries for completion.
- Produce invoice reports for customer specific reporting.
- Open service reports and chase missing supplier invoices or parts outstanding.
- Create interrupted service reports for invoicing and technical completion.
- Produce a monthly consolidation of all invoices.
- Resolve service reports with van stock errors.
- Change and check new service reports received from engineers.
What you'll need to succeed:
- Excellent written and oral communication skills.
- The ability to plan, organise, prioritise and direct jobs accordingly.
- The ability to work independently and in a team environment.
- Previous experience within a customer service office/environment and being able to demonstrate excellent customer service skills.
- Commercial understanding and able to make decisions in a pressurised environment.
- Good working knowledge of Microsoft Windows packages (Word, Excel, Internet etc).
What you'll get in return:
- Weekly pay.
- Long term role - potential of permanent.
- 25 days plus 8 bank holidays per year - accrued holiday.
- Free parking on site.
- Pension contribution.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Locations
Administration Coordinator in Devon, Exeter employer: Hays
Join a national company in Exeter as an Administration Coordinator, where you will benefit from a supportive work culture that values teamwork and communication. With opportunities for long-term employment, competitive pay, and generous holiday allowances, this role offers a pathway for personal and professional growth in a dynamic environment. Enjoy free on-site parking and a pension contribution while being part of a team that prioritises excellent customer service and operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Coordinator in Devon, Exeter
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Hays.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Hays. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Administration Coordinator in Devon, Exeter
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Hays.
How to prepare for a job interview at Hays
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Hays's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Hays offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
