At a Glance
- Tasks: Provide desktop support, diagnose hardware/software issues, and manage service tickets.
- Company: Join a leading IT services provider in a prestigious Wolverhampton office.
- Benefits: Enjoy a dynamic work environment with opportunities for career growth.
- Other info: Willingness to travel and participate in a standby rota is required.
- Why this job: Be part of a supportive team while making a real impact in IT solutions.
- Qualifications: Must have SC clearance, GCSEs in English and Maths, and 2+ years in PC support.
The predicted salary is between 30000 - 42000 £ per year.
A leading provider of IT services and solutions is currently looking for a Senior Desktop Support Engineer to join their expanding team at their prestigious offices in Wolverhampton. The client site is a Security Cleared environment, so the successful candidate must hold current SC clearance.
Responsibilities:
- Respond to all incidents and requests as required.
- Diagnose and fix hardware faults and basic software faults within agreed SLAs, to meet customer needs and expectations.
- Respond to service tickets in your regional queue and/or, as requested by your TL, update ticket progress after each visit.
- Ensure all tickets are managed and updated appropriately.
- Return all parts in a timely manner via the return process with appropriate paperwork.
- Raise warranty tickets and manage with vendor as required – ensuring we maximise warranty credits.
- Work within a team to achieve departmental KPIs & Goals (SLA, Customer Satisfaction, Utilisation, Efficiency, Productivity & Financials).
- Build a good and professional relationship with customers onsite.
- Engage with other team members.
- Escalate any issues or areas for quality improvements to their Team Leader.
- Follow all departmental procedures as specified by the Team Leader/ODM.
- Regularly attend daily calls/team meetings.
Qualifications:
- English and Maths to GCSE standard.
- Full clean driving licence.
- 2 years+ experience in a PC field service environment or PC field workshop environment.
- HP Accreditations for grade.
- Dell Accreditations for grade.
- Familiarisation with current Microsoft desktop operating systems.
- Hardware – Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs).
- Installation - Customer builds/Apps.
- Flexibility & willingness to travel.
- Good team player.
- Good communication skills.
- Good customer care skills.
- SC Level Clearance.
- Participate on the standby rota (24x7x365).
If you’re looking for the opportunity to build your career with an industry leader, then please apply and take your career to the next level. Please note that due to the urgency of this role, preference will be given to candidates that are currently SC cleared. Candidates that are willing to undergo the security clearance process will be considered. However, SC clearance is an essential requirement for this role.
Desktop support engineer in Wolverhampton employer: Hays
Join a leading provider of IT services and solutions in Wolverhampton, where you will be part of a dynamic team dedicated to delivering exceptional support in a Security Cleared environment. Our company fosters a collaborative work culture that prioritises employee growth, offering ongoing training and development opportunities to enhance your skills. With a focus on customer satisfaction and teamwork, we provide a rewarding workplace that values your contributions and encourages professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop support engineer in Wolverhampton
✨Get Engaged in Cybersecurity Communities
Dive into online forums or local meetups, like OWASP events or Cybersecurity conferences. These spaces are packed with pros who can share insights and might even know about temporary roles at places like Hays.
✨Showcase Your Skills Publicly
Link your GitHub or create a series of blogs sharing your knowledge on cybersecurity topics. It’s a great way to demonstrate your expertise and attract attention from hiring managers, especially when they see your passion in action.
✨Stay On Top of Temp Opportunities
Keep an eye on platforms that list temporary positions specifically in tech. Websites focusing on contract roles in cybersecurity can lead straight to employers like Hays.
✨Make Contact with Recruiters Specialising in Cybersecurity
Reach out to recruitment agencies that focus on cybersecurity roles. They often have insights into temporary roles before they’re advertised and can put your name forward to companies like Hays.
We think you need these skills to ace Desktop support engineer in Wolverhampton
Some tips for your application 🫡
Show Off Your Technical Skills:In cybersecurity, it's vital to highlight your skills with relevant tools and technologies. Make sure your CV showcases your experience with firewalls, intrusion detection systems, and any cybersecurity frameworks you've worked with. This gives Hays a clear view of your capabilities right off the bat.
Certifications Matter:If you’ve got any cybersecurity certifications, like CompTIA Security+ or CISSP, flaunt them! These not only validate your skills but also show that you’re committed to the field. Add a section to your CV specifically for this, because in a temporary role like this, those credentials can really set you apart.
Tailor Your Cover Letter to the Role:For a temporary position, we want to see your willingness to learn and adapt quickly. Make your cover letter specific to the role at Hays; mention why you’re excited about the opportunity and how it fits your career goals. A personal touch can make a big difference!
Don’t Forget the Soft Skills:In cybersecurity, technical skills are crucial, but so are soft skills like teamwork and communication. Make sure to weave examples of how you've collaborated with teams or communicated complex ideas into your application. This shows that you're not just a tech whizz but also a great team player, perfect for a temporary role at Hays.
How to prepare for a job interview at Hays
✨Brush Up on Technical Skills
Make sure you’re familiar with the latest cybersecurity tools and techniques, like firewalls, intrusion detection systems, and malware analysis. During the interview with Hays for the Desktop support engineer, be prepared to discuss specific scenarios where you tackled security threats or vulnerabilities.
✨Show Your Problem-Solving Prowess
Cybersecurity is all about thinking on your feet. Expect technical questions that require you to demonstrate your problem-solving abilities. You might be presented with a mock security breach scenario, so practising your responses to potential threats can be a game changer!
✨Demonstrate Your Adaptability
As this is a temporary role, showing that you're adaptable and quick to learn is crucial. Talk about times you've picked up new skills or reacted to changing situations quickly. Employers want to know you can hit the ground running and keep things secure during your short stay at Hays.
✨Bring Relevant Certifications
If you have any relevant cybersecurity certifications, like CompTIA Security+ or CEH, be sure to mention them. This can really help you stand out during a temporary hiring process, as it showcases your commitment to the field and your readiness to take on the Desktop support engineer role at Hays.
