At a Glance
- Tasks: Manage housing services and support customers in a frontline role.
- Company: Join a large Housing Association with a strong community focus.
- Benefits: Weekly pay, immediate start, and potential for extension.
- Other info: Opportunity to work in a supportive environment with career growth.
- Why this job: Make a difference in people's lives while gaining valuable experience.
- Qualifications: Relevant customer-facing experience and a Level 3 qualification or equivalent.
The predicted salary is between 24000 - 27000 £ per year.
Your new company
The services of Hays have been retained by our client, a large Housing Association, to recruit a Housing Officer on a temporary basis for a period of 9-12 months with the possibility of further extension.
Your new role
You will be responsible for delivering a range of generic frontline housing management and customer services in accordance with the Association's policies and procedures including:
- Estate Management
- Allocations and Void Management
- Income Recovery / Rent Arrears Management
- Anti-Social Behaviour Case Management
What you'll need to succeed
To be considered for this position, you must possess:
- A 3rd level qualification with at least 1 year's relevant experience in a customer-facing role with account management experience, or;
- A Level 3 qualification or equivalent with a professional housing qualification and at least 1 year's relevant experience in a customer-facing role with account management experience, or;
- A Level 3 qualification or equivalent with at least 2 years' relevant experience in a customer-facing role with account management experience, or;
- A minimum of 3 years' experience working as a Housing Officer.
Additionally, you must have:
- Experience in the business use of Microsoft Office packages including Outlook, Word and Excel.
- A full current driving licence and access to a car.
Ideally, you will possess:
- Knowledge of working practices within housing organisations providing social housing.
- Working knowledge of the welfare benefit system and e-benefits.
- Working Knowledge of NIHE HMS system.
What you'll get in return
This position offers an immediate start and the opportunity to work with an established Housing Association. You will be paid via Hays on a weekly basis.
What you need to do now
Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest.
Housing Officer in Derry employer: Hays
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