At a Glance
- Tasks: Lead data governance initiatives and ensure high-quality data management across ServiceNow and LeanIX.
- Company: Join a large organisation undergoing exciting transformation in IT operations.
- Benefits: Competitive day rate, flexible hybrid working, and impactful contract role.
- Other info: Collaborative environment with opportunities for meaningful ownership and impact.
- Why this job: Shape the future of data governance in a high-profile transformation programme.
- Qualifications: Experience with ServiceNow CMDB, data quality improvement, and ITIL processes.
You'll be joining a large, complex organisation undergoing significant transformation across its application and service landscape. The business is investing heavily in improving the quality, governance, and operational use of its CMDB and enterprise architecture data, with ServiceNow and LeanIX at the heart of this journey.
The environment is collaborative, delivery-focused, and federated, requiring strong engagement across IT Operations, Architecture, Application Support, and Service Design & Transition teams.
As a CMDB & LeanIX Data Steward, you'll act as the hands-on authority for configuration and application data across ServiceNow CMDB and LeanIX. Your primary focus will be to establish and maintain a single, trusted, and operationally usable data model that supports service mapping, architecture, operations, and governance.
This is a delivery-focused role where you'll take ownership of data quality, lifecycle controls, and reconciliation, ensuring both platforms remain synchronised, semantically aligned, and fit for purpose. You will work closely with internal stakeholders to embed pragmatic governance and prevent data decay following implementation.
Key responsibilities include:
- CMDB and LeanIX data stewardship
- Defining the canonical data model
- Supporting service mapping outcomes
- Resolving data conflicts
- Enabling sustainable BAU processes
Requirements:
- Strong, hands-on experience with ServiceNow CMDB, including CI classes, relationships, and service mapping concepts
- Solid understanding of CSDM, application lifecycle management, and ITIL/ITSM processes
- Proven track record of improving data quality within complex IT environments
Desirable experience includes:
- Service mapping implementation
- Aligning EA tooling with operational CMDBs
- Exposure to SIAM or multi-supplier models
- Supporting audit or compliance activities
A contract role of up to 10 months with meaningful ownership and impact. Market-competitive day rate (dependent on experience and engagement model). Flexible UK-based hybrid working, with occasional onsite attendance in Hertfordshire as required. The opportunity to shape and embed CMDB and application data governance in a high-profile transformation programme.
Data Governance Steward employer: Hays
Join a dynamic and transformative organisation that prioritises collaboration and delivery in its approach to data governance. As a Data Governance Steward, you'll benefit from a flexible hybrid working model, competitive remuneration, and the chance to make a significant impact on the quality and operational use of critical data assets. With a strong focus on employee growth and a supportive work culture, this role offers a unique opportunity to shape the future of data management within a high-profile transformation programme.
StudySmarter Expert Advice🤫
We think this is how you could land Data Governance Steward
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working with ServiceNow and LeanIX. A friendly chat can open doors and give you insights that might just land you that Data Governance Steward role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience with CMDB and data governance. When you get the chance to chat with potential employers, let them see how you've improved data quality in past roles.
✨Tip Number 3
Be proactive! If you find a company you're keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest in the Data Governance Steward position. You never know what opportunities might be available!
✨Tip Number 4
Prepare for interviews by brushing up on ITIL/ITSM processes and service mapping concepts. Be ready to discuss how you can contribute to maintaining a trusted data model and preventing data decay in a collaborative environment.
We think you need these skills to ace Data Governance Steward
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Data Governance Steward. Highlight your hands-on experience with ServiceNow CMDB and LeanIX, and don’t forget to mention any relevant projects that showcase your data quality improvement skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about data governance and how your background aligns with our transformation journey. Be specific about your experience with service mapping and ITIL processes.
Showcase Your Collaborative Spirit:Since this role involves working closely with various teams, make sure to highlight your collaborative experiences. Share examples of how you've engaged with IT Operations, Architecture, or Application Support teams in past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board for this exciting opportunity!
How to prepare for a job interview at Hays
✨Know Your Data Governance Inside Out
Make sure you brush up on your knowledge of data governance principles, especially as they relate to CMDB and LeanIX. Be prepared to discuss how you've improved data quality in past roles and how you can apply that experience to this position.
✨Familiarise Yourself with ServiceNow and LeanIX
Since these platforms are central to the role, take some time to get comfortable with their functionalities. Understand key concepts like CI classes and service mapping, and be ready to share examples of how you've used them effectively in previous projects.
✨Engage with Stakeholders
This role requires strong collaboration across various teams. Think about how you can demonstrate your ability to engage with IT Operations, Architecture, and other stakeholders. Prepare examples of how you've successfully navigated complex team dynamics in the past.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific instances where you've resolved data conflicts or improved processes. Highlight your analytical skills and how you've contributed to sustainable BAU processes in previous roles, as this will resonate well with the delivery-focused nature of the job.
