At a Glance
- Tasks: Manage and improve data quality in a dynamic IT environment using ServiceNow and LeanIX.
- Company: Join a large organisation undergoing exciting transformation in its IT landscape.
- Benefits: Competitive day rate, flexible hybrid working, and impactful ownership in a high-profile project.
- Other info: Contract role for up to 10 months with excellent career development opportunities.
- Why this job: Shape the future of data governance and make a real difference in a collaborative team.
- Qualifications: Experience with ServiceNow CMDB, data stewardship, and ITIL/ITSM processes required.
You'll be joining a large, complex organisation undergoing significant transformation across its application and service landscape. The business is investing heavily in improving the quality, governance, and operational use of its CMDB and enterprise architecture data, with ServiceNow and LeanIX at the heart of this journey.
The environment is collaborative, delivery-focused, and federated, requiring strong engagement across IT Operations, Architecture, Application Support, and Service Design & Transition teams.
As a CMDB & LeanIX Data Steward, you'll act as the hands-on authority for configuration and application data across ServiceNow CMDB and LeanIX. Your primary focus will be to establish and maintain a single, trusted, and operationally usable data model that supports service mapping, architecture, operations, and governance.
This is a delivery-focused role where you'll take ownership of data quality, lifecycle controls, and reconciliation, ensuring both platforms remain synchronised, semantically aligned, and fit for purpose. You will work closely with internal stakeholders to embed pragmatic governance and prevent data decay following implementation.
Key responsibilities include:
- CMDB and LeanIX data stewardship
- Defining the canonical data model
- Supporting service mapping outcomes
- Resolving data conflicts
- Enabling sustainable BAU processes
Requirements:
- Strong, hands-on experience with ServiceNow CMDB, including CI classes, relationships, and service mapping concepts
- Solid understanding of CSDM, application lifecycle management, and ITIL/ITSM processes
- Proven track record of improving data quality within complex IT environments
- Desirable experience includes service mapping implementation, aligning EA tooling with operational CMDBs, exposure to SIAM or multi-supplier models, and supporting audit or compliance activities.
A contract role of up to 10 months with meaningful ownership and impact. Market-competitive day rate (dependent on experience and engagement model). Flexible UK-based hybrid working, with occasional onsite attendance in Hertfordshire as required. The opportunity to shape and embed CMDB and application data governance in a high-profile transformation programme.
Data Clerk/it Support employer: Hays
Join a dynamic and transformative organisation that prioritises collaboration and innovation in its IT operations. As a Data Clerk/IT Support, you'll benefit from a flexible hybrid working model, competitive remuneration, and the chance to make a significant impact on data governance within a high-profile programme. With a strong focus on employee growth and a supportive work culture, this role offers a unique opportunity to enhance your skills while contributing to meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Data Clerk/it Support
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working with ServiceNow and LeanIX. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Show off your skills! If you've got hands-on experience with CMDB or data stewardship, make sure to highlight that in conversations. Share specific examples of how you've improved data quality in past roles – it’ll make you stand out!
✨Tip Number 3
Prepare for the interview by understanding the company’s transformation goals. Familiarise yourself with their current challenges and think about how your expertise can help them achieve their objectives. This shows you're not just interested in the role, but also in the company's success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Data Clerk/it Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience with ServiceNow CMDB and LeanIX, and don’t forget to mention any relevant ITIL/ITSM processes you've worked with. We want to see how you can fit into our transformation journey!
Showcase Your Data Skills:Since this role is all about data quality and governance, be sure to include specific examples of how you've improved data quality in past roles. We love seeing concrete results, so numbers and metrics are your friends here!
Engage with Us:In your cover letter, express your enthusiasm for working in a collaborative environment. Mention how you plan to engage with various teams like IT Operations and Architecture. We’re all about teamwork, so show us you’re ready to jump in!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Hays
✨Know Your Data Inside Out
Make sure you have a solid understanding of CMDB and LeanIX, especially how they relate to service mapping and data governance. Brush up on the key concepts like CI classes and relationships, as well as the CSDM framework. This will show that you're not just familiar with the tools, but that you can effectively use them in a complex environment.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've improved data quality or resolved conflicts in previous roles. Think about challenges you've faced in IT environments and how you tackled them. This will demonstrate your hands-on experience and ability to take ownership of data stewardship.
✨Engage with Stakeholders
Since this role requires strong engagement across various teams, think about how you can communicate effectively with different stakeholders. Prepare to share your strategies for embedding governance and preventing data decay. Highlight any past experiences where collaboration led to successful outcomes.
✨Understand the Bigger Picture
Familiarise yourself with the organisation's transformation goals and how your role fits into that. Being able to articulate how your work as a Data Steward contributes to the overall success of the project will set you apart. Show enthusiasm for being part of a delivery-focused team that values operational excellence.
