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- Tasks: Coordinate damp and mould services to improve housing standards and resident satisfaction.
- Company: A well-established London local authority dedicated to community improvement.
- Benefits: Supportive team culture and the chance to make a real difference in housing.
- Why this job: Join a mission-driven team focused on vital housing improvements and community engagement.
- Qualifications: Experience in housing services or coordination, strong admin skills, and confident communication.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A well-established London local authority is seeking a proactive Damp and Mould Service Coordinator to support its Housing team. This is an exciting opportunity to join a service committed to improving housing standards, resident satisfaction, and the delivery of essential repair works.
As the Damp and Mould Service Coordinator, you will play a pivotal role in driving continuous improvement across the damp and mould workstream. Working closely with the Operations Manager, you will ensure lessons learnt from operational delivery are embedded into everyday practice and that key performance indicators (KPIs) are achieved in line with both contractual and corporate expectations.
Your responsibilities will include:
- Providing comprehensive administrative support to the Damp & Mould team
- Managing, allocating and monitoring written and electronic correspondence
- Coordinating performance reporting across the service
- Supporting effective case progression and follow-up actions
- Representing the Council at resident engagement meetings, offering service updates and responding to enquiries
- Ensuring transparent communication and maintaining positive relationships with residents
- Working collaboratively with internal teams and service providers to resolve repair issues and deliver joined-up housing services
What you'll need to succeed:
- Experience in repairs, housing services, or a similar coordination role
- Strong administrative and organisational skills
- Ability to manage caseloads and track service performance effectively
- Confident communication skills, including the ability to engage with residents and stakeholders
- A collaborative approach and commitment to service improvement
- High attention to detail and the ability to work to deadlines
What you'll get in return:
- Opportunity to contribute to vital housing improvement work
- A supportive team environment with a strong 'One Team' culture
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Damp and Mould Service Coordinator employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Damp and Mould Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with damp and mould issues. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us you’re genuinely interested in improving housing standards and resident satisfaction. Tailor your answers to reflect how your skills align with their mission.
✨Tip Number 3
Practice your communication skills! As a Damp and Mould Service Coordinator, you'll need to engage with residents and stakeholders. Role-play common scenarios with a friend to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Damp and Mould Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your administrative and organisational skills, as well as any relevant experience in housing services or repairs.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Damp and Mould Service Coordinator role. Share specific examples of how you've contributed to service improvement or managed caseloads effectively.
Showcase Your Communication Skills: Since you'll be engaging with residents and stakeholders, it's crucial to demonstrate your confident communication skills. Use clear and concise language in your application to reflect this ability.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you understand the ins and outs of damp and mould issues. Brush up on relevant housing regulations and best practices. This will not only show your expertise but also your commitment to improving housing standards.
✨Showcase Your Organisational Skills
Prepare examples that highlight your strong administrative and organisational skills. Think about times when you successfully managed caseloads or tracked performance metrics. Be ready to discuss how you can bring this experience to the role.
✨Communicate Confidently
Practice your communication skills before the interview. You’ll need to engage with residents and stakeholders, so be prepared to demonstrate how you would handle inquiries and provide updates effectively.
✨Emphasise Teamwork
This role requires a collaborative approach, so think of examples where you’ve worked well in a team. Highlight your commitment to service improvement and how you’ve contributed to a positive team culture in previous roles.
