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For Companies At a Glance
- Tasks: Deliver top-notch customer service and support for finance contracts.
- Company: Join a leading automotive brand in Milton Keynes with modern facilities.
- Benefits: Enjoy hybrid working, free parking, and your own laptop.
- Why this job: Gain valuable experience in customer service with potential for long-term career growth.
- Qualifications: GCSEs in English and Maths preferred; previous customer service experience is a plus.
- Other info: First two weeks are office-based for training; then hybrid options available.
Customer Support Advisor – Service Care – Milton Keynes
Customer Service Advisor (Service Care)Department: Customer OperationsLocation: Tongwell, Milton Keynes – fully office basedHours: 37.5 hours per week – 08:30 – 17:00 with a 1-hour lunch break.Duration: 6 months initiallyRate: £12 per hour (PAYE)
Your New Role:As a Customer Service Advisor, your primary responsibility will be to deliver an excellent service to all customers as an ‘information and administration provider’ providing the highest level of customer satisfaction to ensure customer loyalty. You will ensure all customer queries are responded to and action, ensuring customers are fully informed and have been guided through their finance contract.
What You’ll Need to Succeed:GCSE or equivalent English Language and Mathematics is preferable.Previous customer service experience, preferably within the finance industry.Effective telephone and negotiation skills in both written and verbal.Excellent administrative skills.Keen eye for accuracy and attention to detail.Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within a predetermined timeframe.Demonstrate the ability to learn and employ finance and credit-control knowledge.Self-motivated with the ability to work within a pressurised environment whilst maintaining a focus on personal, departmental and company objectives.Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within a predetermined timeframe.
What You’ll Receive in Return:Opportunity: Work with a leading automotive brand.Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offer amenities such as an onsite café, hot desks, and free parkingTechnology: Contingent workers receive their own laptop.Hybrid Working: Enjoy a balance of working from home (3 days a week) and office-based work (2 days a week) Monday to Friday.The first 2 weeks of the role will be office-based, Monday-Friday, in order to complete the mandatory 2-week training. After which, hybrid-working can be discussed when a new starter is comfortable and competent with tasks and responsibilities.Silent Room: A dedicated space in the Tongwell office for prayer or reflection.Long-Term Career Progression: Potential for permanent roles.
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Customer Support Advisor employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarize yourself with the finance industry, especially if you have previous experience in customer service. Understanding common terms and processes will help you communicate effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your telephone and negotiation skills. Consider role-playing scenarios where you handle customer queries or complaints. This will prepare you to showcase your effective communication abilities when speaking with potential employers.
✨Tip Number 3
Highlight your attention to detail and administrative skills in conversations or interviews. Be ready to provide examples of how you've successfully managed tasks that required accuracy and organization in previous roles.
✨Tip Number 4
Show your self-motivation and ability to work under pressure by sharing specific instances where you took ownership of a problem and resolved it efficiently. This will demonstrate your fit for the fast-paced environment at StudySmarter.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in the finance industry. Emphasize your effective communication skills and any achievements that demonstrate your ability to resolve customer issues.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention specific examples of how you've successfully handled customer queries in the past and how you can contribute to customer satisfaction.
Highlight Key Skills: In your application, emphasize your administrative skills, attention to detail, and ability to work under pressure. These are crucial for the Customer Support Advisor role, so make sure they stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hays
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles, especially in the finance industry. Highlight specific examples where you successfully resolved customer issues and ensured satisfaction.
✨Demonstrate Effective Communication Skills
Since effective telephone and negotiation skills are crucial, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so be ready to showcase your verbal and written communication abilities.
✨Emphasize Attention to Detail
Given the importance of accuracy in this role, prepare to discuss how you ensure attention to detail in your work. You could mention specific tools or methods you use to maintain high standards in your administrative tasks.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of examples where you took ownership of a problem and resolved it effectively within a set timeframe. This will demonstrate your ability to handle pressure and meet objectives.
