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For Companies At a Glance
- Tasks: Engage with customers via phone and email, ensuring satisfaction and promoting services.
- Company: A fun and sociable Independent Mortgage Brokerage in Central London.
- Benefits: Competitive salary of £27,000 plus bonuses, hybrid working, and great progression opportunities.
- Why this job: Join a growing team and make a real difference in customer service.
- Qualifications: 1 year of customer service experience and strong communication skills required.
- Other info: Immediate start available with flexible working hours.
The predicted salary is between 21600 - 28800 £ per year.
Our client, a well-established, growing Independent Mortgage Brokerage based in Central London, are looking to recruit a fun, sociable Customer Services Executive to join their sociable team. Working on a hybrid basis (3 days in the office / 2 days working from home), this is an incredible opportunity for the perfect candidate!
In a nutshell, your responsibilities will include:
- Liaising with customers over the phone and email (50+ calls a day)
- Ensuring all customers are satisfied with the services provided by the company
- Promoting different services that could be of interest to the customer (no push for sales, just introducing products!)
- Booking in appointments for Advisors to explain additional products in more detail, should the customer(s) be interested
- Logging all customer interaction(s) on company CRM
- Offering an exceptional service to each and every customer
In order to be considered for this position, it is ESSENTIAL that you have the following:
- Minimum of 1 year's experience within a Customer Services capacity
- Proficient in all Microsoft Office programs (Word/Excel/PowerPoint/Outlook)
- Articulate telephone manner
- Excellent communication skills (written and verbal)
- Genuine desire to progress
- Fun, sociable personality!
In addition to a very competitive basic salary of £27,000, our client are also offering the following:
- Annual bonus up to £4,000 (based on individual and company performance)
- Hybrid-working model (3 days in the office / 2 days working from home)
- Fantastic working hours: Monday - Friday: 9.00am - 5.30pm
- Amazing progression opportunities!
Our client are looking to move very quickly on this, so any interested candidate(s) are urged to apply at their earliest convenience!
Customer Services Executive (Hybrid-Working!) employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive (Hybrid-Working!)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the mortgage brokerage. Understand their values and services so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling 50+ calls a day, it’s crucial to sound confident and articulate. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your personality! This role is all about being fun and sociable, so let your character shine through during the interview. Share stories that highlight your customer service experience while keeping it light-hearted.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and makes it easier for us to keep track of your progress. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Services Executive (Hybrid-Working!)
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Make sure your application reflects your fun and sociable personality. Use a friendly tone and let your enthusiasm for the role shine through.
Tailor Your Application: Don’t just send a generic application. Take the time to tailor your CV and cover letter to highlight your customer service experience and how it aligns with what we’re looking for. It shows us you care!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Avoid fluff!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the quickest way for us to receive your application and start the process. Don’t miss out!
How to prepare for a job interview at Hays
✨Know the Company Inside Out
Before your interview, take some time to research the mortgage brokerage. Understand their services, values, and recent achievements. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their success.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, be ready to share specific examples from your past experience. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your ability to provide exceptional service.
✨Practice Your Communication Style
With an articulate telephone manner being essential, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member. This will help you feel more comfortable and ensure you convey your thoughts effectively during the real deal.
✨Embrace Your Fun Side
The company is looking for a sociable personality, so don’t shy away from showing your fun side! Be yourself and let your personality shine through. Share a light-hearted story or two that reflects your character while still keeping it professional.
