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For Companies At a Glance
- Tasks: Handle calls, process orders, and resolve customer queries while enhancing client experiences.
- Company: Join a successful professional services company focused on health, wellbeing, and social contributions.
- Benefits: Enjoy a competitive salary, benefits, and opportunities for career progression.
- Why this job: Be part of a team that values client satisfaction and supports local and global charities.
- Qualifications: Strong communication skills and previous customer service experience are essential.
- Other info: Ideal for those who thrive in a dynamic environment and enjoy problem-solving.
The predicted salary is between 21600 - 36000 £ per year.
Job Description
Experienced Customer Services Executive Needed – Start ASAP Your new company A successful professional services company, aimed at delivering a high-quality service to their clients with a strong focus on health and wellbeing. They are well-established with a strong focus on socially focussed contributions, supporting local and global charities. Your new role As a Customer Services Executive, you will handle incoming calls, process orders, resolve customer queries, collaborate well with internal departments, identify opportunities for continuous improvement, enhance the overall experience for their clients.
You'll provide clients with quotes, work to resolve any issues with their orders, invoicing discrepancies as well as develop product knowledge to support customer needs and the organisation's commercial objectives. What you'll need to succeed Strong communication skills and previous experience in customer service, order processing and supporting customers outside a call centre environment. Our client is looking to secure a candidate who can tactfully handle conversations with clients and will need to be comfortable speaking to individuals at both the junior and higher end of the market.
Strong attention to detail is an absolute must and the person must be numerate. What you'll get in return A competitive salary, benefits and progression. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4642342
Customer Services Executive employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive
✨Tip Number 1
Make sure to showcase your strong communication skills during the interview. Practice common customer service scenarios and how you would handle them, as this will demonstrate your ability to tactfully manage conversations with clients.
✨Tip Number 2
Familiarize yourself with the company's focus on health and wellbeing, as well as their commitment to social contributions. This knowledge will help you align your answers with their values and show that you're genuinely interested in their mission.
✨Tip Number 3
Prepare examples from your previous experience that highlight your attention to detail and numeracy skills. Being able to discuss specific instances where you've successfully resolved customer issues or processed orders accurately will set you apart.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Customer Services Executive
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in customer service and order processing. Use specific examples that demonstrate your ability to handle customer queries and resolve issues effectively.
Showcase Communication Skills: Since strong communication skills are essential for this role, include instances where you successfully managed conversations with clients, especially in challenging situations. This will show your ability to engage with individuals at various levels.
Detail Your Attention to Detail: Provide examples that illustrate your attention to detail, particularly in processing orders and handling invoicing discrepancies. Mention any relevant tools or methods you use to ensure accuracy in your work.
Tailor Your CV: Customize your CV to align with the job description. Highlight your product knowledge and any experience that relates to enhancing customer experiences, as this is a key aspect of the role.
How to prepare for a job interview at Hays
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively handled customer interactions in the past.
✨Demonstrate Attention to Detail
Be ready to discuss situations where your attention to detail made a difference. This could include resolving discrepancies or ensuring accurate order processing.
✨Familiarize Yourself with the Company’s Values
Research the company’s focus on health, wellbeing, and social contributions. Be prepared to discuss how these values resonate with you and how you can contribute to their mission.
✨Prepare for Scenario-Based Questions
Anticipate questions that assess your problem-solving skills. Think of specific scenarios where you successfully resolved customer issues or improved processes, and be ready to share those experiences.
