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For Companies At a Glance
- Tasks: Join a busy service team coordinating customer requests and scheduling engineers.
- Company: A successful global business serving both commercial and public customers.
- Benefits: Enjoy free on-site parking and a competitive hourly rate of £14.
- Why this job: Gain valuable experience in a fast-paced environment with potential for extension.
- Qualifications: Experience in a service environment and scheduling is preferred.
- Other info: Office-based role with Monday to Friday hours, perfect for students.
Your new company
Our client is a highly successful global business working with both commercial and public customers. They are looking for a temporary service coordinator / scheduler to join their busy service team to support a wide range of customers.
Your new role
Working as part of a large and busy service team, you will be responsible for:
- Processing field service requests from customers, using the service planning system to identify suitable engineers and dates to attend site.
- Proactively communicating with customers to resolve issues in a timely manner or confirm engineer availability and/or special job queries.
- Producing quotations using SAP, confirming and documenting price and site availability to customers.
- Processing customer orders and service partner purchase orders: checking availability against customer’s requested date and reserving in service planning system - arranging engineer.
- Communicating with credit controllers regarding credit checks/issues.
- Arranging follow-up meetings for the engineer and any spare parts and ensuring the job is carried out within the timescales established in the Department’s performance targets.
What you'll need to succeed
- Experience of working in a busy service environment.
- Experience of scheduling engineers.
- Enjoy a fast-paced and changing role.
- Able to start at short notice.
What you'll get in return
- Temporary role for 6 months, possibility of extension.
- Office-based role in a large team working Monday to Friday, 8.30am to 5pm or 9am to 5.30pm.
- Free on-site parking.
- Hourly rate of £14 per hour.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Services employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services
✨Tip Number 1
Familiarise yourself with the service planning systems commonly used in customer service roles. Understanding how to efficiently schedule and manage service requests will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your communication skills, especially in resolving customer issues. Being able to demonstrate your ability to handle queries and maintain customer satisfaction can set you apart from other candidates.
✨Tip Number 3
Gain some knowledge about SAP, as it’s mentioned in the job description. Familiarity with this software will not only help you in the role but also show your proactive approach to learning relevant tools.
✨Tip Number 4
Highlight any previous experience in fast-paced environments during your discussions. Employers value candidates who can thrive under pressure, so share specific examples of how you've successfully managed multiple tasks.
We think you need these skills to ace Customer Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and scheduling. Use specific examples that demonstrate your ability to handle busy environments and communicate effectively with customers.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Mention your experience with service planning systems and your proactive communication skills, as these are crucial for the position.
Showcase Relevant Skills: In your application, emphasise skills such as problem-solving, organisation, and the ability to work under pressure. These traits are essential for success in a fast-paced service environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hays
✨Show Your Service Experience
Make sure to highlight your previous experience in a busy service environment. Share specific examples of how you've successfully managed customer requests and coordinated schedules, as this will demonstrate your ability to thrive in a fast-paced role.
✨Demonstrate Communication Skills
Since the role involves proactive communication with customers, be prepared to discuss how you handle customer queries and resolve issues. Use examples that showcase your ability to communicate clearly and effectively, especially in challenging situations.
✨Familiarise Yourself with SAP
If you have experience using SAP or similar systems, mention it during the interview. If not, take some time to learn the basics of SAP, as this knowledge can set you apart and show your willingness to adapt to new tools.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to explain how you would handle specific situations, such as scheduling conflicts or urgent customer requests. Practising these scenarios can help you articulate your thought process and problem-solving skills.
