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- Tasks: Join a busy service team coordinating customer requests and scheduling engineers.
- Company: Work with a successful global business serving commercial and public customers.
- Benefits: Enjoy a temporary role with free on-site parking and an hourly rate of £14.
- Why this job: Gain experience in a fast-paced environment while making a real impact on customer satisfaction.
- Qualifications: Experience in a service environment and scheduling is preferred; must be adaptable.
- Other info: Office-based role with potential for extension after 6 months.
Our client is a highly successful global business working with both commercial and public customers. They are looking for a temporary service coordinator / scheduler to join their busy service team to support a wide range of customers.
Working as part of a large and busy service team, you will be responsible for:
- Processing field service requests from customers, using the service planning system to identify suitable engineers and dates to attend site.
- Proactively communicate with customers to resolve issues in a timely manner or confirm engineer availability and/or special job queries.
- Producing quotations using SAP, confirming and documenting price and site availability to customers.
- Processing customer orders and service partner purchase orders: check availability against customer's requested date and reserve in service planning system - arrange engineer.
- Communicating with credit controllers regarding credit checks / issues.
- Arranging follow-up meetings for the engineer and any spare parts and ensuring the job is carried out within the timescales established in the Department's performance targets.
What you'll need to succeed:
- Experience of working in a busy service environment.
- Experience of scheduling engineers.
- Enjoy a fast-paced and changing role.
- Able to start at short notice.
What you'll get in return:
- Temporary role for 6 months, possibility of extension.
- Office-based role in a large team working Monday to Friday, 8.30am to 5pm or 9am to 5.30pm.
- Free on-site parking.
- Hourly rate of £14 per hour.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services
✨Tip Number 1
Familiarise yourself with service planning systems and tools commonly used in customer service roles. Being able to demonstrate your knowledge of these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your communication skills, especially in resolving customer issues. Prepare examples of how you've successfully handled customer queries or complaints in the past, as this will show your ability to thrive in a busy service environment.
✨Tip Number 3
Research the company and its services thoroughly. Understanding their customer base and the specific challenges they face will allow you to tailor your responses in the interview and demonstrate your genuine interest in the role.
✨Tip Number 4
Be prepared to discuss your experience with scheduling engineers and managing multiple tasks simultaneously. Highlight any relevant experience that showcases your ability to work efficiently under pressure, as this is crucial for the role.
We think you need these skills to ace Customer Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and scheduling. Use specific examples that demonstrate your ability to handle busy environments and communicate effectively with customers.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Mention your experience in processing service requests and your familiarity with systems like SAP, as well as your proactive communication skills.
Highlight Relevant Skills: In your application, emphasise skills such as organisation, time management, and problem-solving. These are crucial for a service coordinator role and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hays
✨Show Your Service Experience
Make sure to highlight your previous experience in a busy service environment. Share specific examples of how you've successfully managed customer requests and coordinated schedules, as this will demonstrate your ability to thrive in a fast-paced role.
✨Familiarise Yourself with SAP
Since the role involves producing quotations using SAP, it’s beneficial to have a basic understanding of this software. If you’ve used similar systems before, mention that experience and be ready to discuss how you can quickly adapt to new tools.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding scheduling conflicts or customer complaints. Prepare scenarios where you successfully resolved issues, showcasing your proactive communication skills.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics, performance targets, or how they measure success in the service department to demonstrate your enthusiasm for the position.
