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For Companies At a Glance
- Tasks: As a Customer Service Technician, you'll manage multiple accounts and provide top-notch customer support.
- Company: Join a dynamic team in Birmingham, dedicated to delivering exceptional service.
- Benefits: Enjoy competitive pay, flexible hours, and the chance to work on diverse projects.
- Why this job: This role offers hands-on experience, a chance to develop your skills, and a vibrant work culture.
- Qualifications: You need active SC clearance, customer-facing skills, and a proactive attitude.
- Other info: A personal vehicle is essential for travel between locations.
Role: Technician
Location: Park, Birmingham: Bickenhill - Birmingham B37 7ES
Type: Contract (6 months)
Active SC Clearance
Job Description:
- Mobile tech 2, SC needed
- Ability to work on multiple accounts
- Ability to travel; own vehicle is essential
- Customer facing skills required
- Ability to manage their own time
- Pro-active nature essential
Start Date: 09-Jun-25
End Date: 31-Dec-25
Start Time: 9:00 AM
End Time: 5:30 PM
Type of Clearance Required: Government SC
Rate: £14.54 per/hr through PAYE, £18.87/Hr through Umbrella
Customer Service Technician employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Technician
✨Tip Number 1
Familiarise yourself with the specific requirements of the role, especially regarding SC clearance. Make sure you understand the process and have all necessary documentation ready to demonstrate your eligibility.
✨Tip Number 2
Highlight your customer-facing experience in conversations or interviews. Be prepared to share examples of how you've successfully managed customer relationships and resolved issues in previous roles.
✨Tip Number 3
Since this role requires travel, ensure you can discuss your own vehicle's reliability and your ability to manage time effectively. Consider sharing any relevant experiences where you successfully balanced multiple accounts or tasks.
✨Tip Number 4
Showcase your proactive nature by preparing questions about the company and the role. This demonstrates your enthusiasm and willingness to take initiative, which is essential for a technician working independently.
We think you need these skills to ace Customer Service Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific requirements for the Customer Service Technician position. Pay attention to the need for active SC clearance, customer-facing skills, and the ability to manage time effectively.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and technical roles. Emphasise any previous work that involved managing multiple accounts or required a proactive approach.
Craft a Strong Cover Letter: Write a cover letter that addresses the key skills mentioned in the job description. Mention your ability to travel and your own vehicle, as well as your customer-facing experience and time management skills.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hays
✨Showcase Your Customer Service Skills
As a Customer Service Technician, you'll be interacting with clients regularly. Be prepared to share examples of how you've successfully handled customer queries or complaints in the past. Highlight your communication skills and ability to remain calm under pressure.
✨Demonstrate Proactivity
The role requires a proactive nature, so come ready to discuss instances where you've taken initiative in previous roles. Whether it's solving a problem before it escalated or suggesting improvements, showing that you can think ahead will impress your interviewers.
✨Discuss Your Time Management Skills
Since the job involves managing multiple accounts, it's crucial to demonstrate your time management abilities. Prepare to talk about how you prioritise tasks and ensure deadlines are met, especially when juggling various responsibilities.
✨Be Ready for Technical Questions
Given the technical nature of the role, expect questions related to mobile technology and troubleshooting. Brush up on relevant technical knowledge and be ready to explain how you would approach common issues that may arise in the field.
