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- Tasks: Lead a dynamic customer service team and handle daily operations.
- Company: Join a well-established organisation with exciting growth plans.
- Benefits: Enjoy hybrid working, competitive salary, pension, and parking perks.
- Why this job: Be part of a supportive culture that values your development and impact.
- Qualifications: Experience in customer service and team management is essential.
- Other info: Opportunity to work with SAP and PowerBI for data-driven insights.
The predicted salary is between 28000 - 42000 £ per year.
A well-established organisation is seeking an experienced Customer Service Team Leader to join them. This organisation is currently based in High Wycombe and will be relocating to Princes Risborough in the near future, offering hybrid working of 3 days a week in the office.
As the Customer Service Team Leader, you will be responsible for:
- Lead the relevant Customer Service Team
- Line management and development of two/three customer service reps
- Training of customer services team members
- Daily review of wash plans
- Dealing with customer enquiries via telephone and e-mail
- Monitoring customer stock and orders
- Production of weekly and month-end reports for finance
- Resolution of depot errors, correction of systems and reports
- Reconciliation of depot recollection variances
- Balancing of customer orders across wash depots to ensure efficient order fulfilment
- Dealing with customer complaints and provision of information for monthly reporting
- Process 901 recollection entries on SAP daily for relevant wash depots
- Preparation of data for retailer dashboard reports
- Provide cover for other customer service teams as required
- To undertake any duties commensurate with the level and expectations of this post. Tasks may be varied to meet changing service requirements.
In order to be successful in applying for the position of Customer Service Team Leader, you will have:
- Experience in the relevant industry or retail sector
- Customer service/client facing background
- Managing small teams
- Knowledge of SAP preferred
- Sound knowledge of MS Office suite
- Sound knowledge of PowerBI
Skills and Knowledge:
- Ability to develop strong customer relationships and deal with difficult situations
- Self-motivated/results oriented
- Well organised, methodical approach, attention to detail
As the Customer Service Team Leader, you will receive:
- Competitive salary of c£35000 DOE
- Pension
- Parking
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service Team Leader employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with the specific customer service practices and challenges in the retail sector. Understanding the nuances of this industry will help you demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your SAP skills, as it's preferred for this role. If you have access to any online courses or tutorials, take some time to enhance your knowledge and feel confident discussing it in your interview.
✨Tip Number 3
Prepare examples of how you've successfully managed small teams in the past. Highlight your leadership style and how you’ve developed team members, as this will be crucial for the Customer Service Team Leader position.
✨Tip Number 4
Showcase your ability to handle difficult customer situations by preparing anecdotes that illustrate your problem-solving skills. This will demonstrate your capability to maintain strong customer relationships under pressure.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Emphasise any specific achievements or responsibilities that align with the role of a Customer Service Team Leader.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience in managing customer service teams. Mention your familiarity with SAP and MS Office, as well as your ability to handle customer complaints effectively.
Highlight Relevant Skills: In your application, clearly outline your skills in developing customer relationships, problem-solving, and your methodical approach to tasks. These are key attributes for the Customer Service Team Leader position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Hays
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on training and development, as well as how you handled challenging situations.
✨Familiarise Yourself with SAP and PowerBI
Since knowledge of SAP and PowerBI is preferred for this role, make sure to brush up on these tools before the interview. Be ready to discuss your experience with them and how you've used them to improve customer service processes.
✨Prepare for Customer Scenarios
Expect questions about handling difficult customer situations. Think of specific examples where you resolved complaints or improved customer satisfaction, and be prepared to explain your thought process and actions taken.
✨Demonstrate Your Organisational Skills
The role requires a methodical approach and attention to detail. Be ready to discuss how you manage your time and tasks effectively, perhaps by sharing a system or strategy you use to stay organised in a busy environment.
