Customer Service Team Leader

High Wycombe Full-Time 33500 £ / year Home office (partial)

A well-established organisation is seeking an experienced Customer Service Team Leader to join them. This organisation is currently based in High Wycombe and will be relocating to Princes Risborough in the near future, offering hybrid working of 3 days a week in the office.

As the Customer Service Team Leader, you will be responsible for:

Leading the relevant Customer Service Team
Line management and development of two/three customer service reps
Training of customer services team members
Daily review of wash plans
Dealing with customer enquiries via telephone and e-mail
Monitoring customer stock and orders
Production of weekly and month-end reports for finance
Resolution of depot errors, correction of systems and reports
Reconciliation of depot recollection variances
Balancing of customer orders across wash depots to ensure efficient order fulfilment
Dealing with customer complaints and provision of information for monthly reporting
Processing 901 recollection entries on SAP daily for relevant wash depots
Preparation of data for retailer dashboard reports
Providing cover for other customer service teams as required
Undertaking any duties commensurate with the level and expectations of this post

In order to be successful in applying for the position of Customer Service Team Leader, you will have:

Experience in the relevant industry or retail sector
Customer service/client facing background
Managing small teams
Knowledge of SAP preferred
Sound knowledge of MS Office suite
Sound knowledge of PowerBI

Skills and Knowledge:

Ability to develop strong customer relationships and deal with difficult situations
Self-motivated/results oriented
Well organised, methodical approach, attention to detail

As the Customer Service Team Leader, you will receive a competitive salary of c£35000 DOE, pension, and parking.

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.