Customer Service Specialist

Customer Service Specialist required for Interim Position for 12 months in Milton Keynes.

Key Responsibilities

• Operational Duties: As a Customer Operations Specialist, you will support a variety of operational functions across the contact centre, providing assistance for inbound customer queries via phone and email. You will be cross-trained to support different teams and adapt to various workflows depending on where resources are required. During times of high demand or urgent situations, you will be placed in areas that need extra support, ensuring that operations continue to run smoothly. You will work closely with your team to manage multiple priorities, maintaining a customer-first approach while ensuring operational goals are met across all channels, whether phone or email.
• Customer Escalation: You will assist with escalated customer concerns, stepping in where additional support is needed. In these situations, your calm, professional approach will help ensure that issues are addressed and resolved in a timely and efficient manner. You will collaborate with other team members to ensure that customers receive the support they need and that issues are handled appropriately. Your focus will be on facilitating solutions, ensuring that customer concerns are managed effectively, even in challenging circumstances.
• Operational Flexibility: You will be placed in different areas of the contact centre, depending on the business needs and where resources are most required. This may include supporting backlogs, assisting during peak periods, or providing additional help to teams experiencing high volumes of work. Your ability to adapt quickly and collaborate with various teams will ensure that the customer experience is maintained at the highest standard, no matter the department or situation.

You’ll play a crucial role in supporting the seamless operation of the contact centre and ensuring that resources are optimally allocated to meet customer expectations.

Skills and Qualifications:

• You have experience in a fast-paced, customer-focused environment, ideally within a Financial Services Industry.
• You are comfortable working under pressure and can maintain composure while adapting to rapidly changing priorities.
• Your flexibility and willingness to step in where resources are needed most will make you a key team player.
• You are skilled at managing multiple tasks and prioritising customer satisfaction, ensuring that operational goals are met without compromising on the quality of service.
• Your problem-solving abilities, strong communication skills, and customer-first mindset make you an ideal fit for this role.
• You thrive in a collaborative, team-oriented environment and are always ready to assist wherever required.

This role will be subject to a Basic DBS and Credit Check.

What You’ll Receive in Return:

• Start date 7th of April 2025, 6 weeks initial training.
• Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offer amenities such as an onsite café, hot desks, and free parking.
• This is a fully office based role, Monday to Friday 08:30 - 17:00, 37.5 hours per week.
• £14.31 per hour holiday pay.
• 12 Month Contract.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.