Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers via phone and email, ensuring their needs are met and exceeded.
- Company: Join a dynamic team in Normanton focused on exceptional customer experiences.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a vibrant culture that values communication and teamwork while making a real impact.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: This is an office-based role, perfect for those looking to build a career in customer experience.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about delivering exceptional customer experiences? Do you have strong communication and negotiation skills? I am working with a client based in Normanton who are looking for a Customer Experience Representative to join the team and play a key role in maintaining and expanding relationships with valued customers.
About the Role
As a Customer Experience Representative, you will be responsible for ensuring customer needs and expectations are exceeded through a proactive and enthusiastic approach. You will manage a portfolio of customers, providing outstanding service and identifying opportunities for growth.
Key Responsibilities
- Handling customer enquiries via phone and email to provide excellent service.
- Meeting and exceeding business and department SLAs, including response times and quotations.
- Proactively upselling products and services to existing customers.
- Identifying new product opportunities outside contracted categories.
- Collaborating with internal category representatives to support business growth.
- Maintaining accurate databases of customer information and opportunities.
- Promoting relevant campaigns within a portfolio of accounts.
- Conducting trend and gap analysis using information systems.
- Achieving daily, weekly, and monthly KPIs.
- Meeting monthly Sales & GP targets for the channel.
- Contributing to a positive working environment while embodying the company’s core values.
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service Representative employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the company’s products and services. Understanding what you’ll be upselling will not only boost your confidence but also help you engage more effectively with customers.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Role-playing customer interactions with a friend can help you refine your approach and prepare for real-life scenarios.
✨Tip Number 3
Research common customer service challenges in the industry. Being aware of these issues will allow you to demonstrate your problem-solving skills during the interview process.
✨Tip Number 4
Show enthusiasm for the role and the company culture. During any interactions, whether informal or formal, express your passion for delivering exceptional customer experiences and how you align with their core values.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication and negotiation skills, as well as any achievements related to exceeding customer expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer experiences. Mention specific examples of how you've successfully handled customer enquiries or upsold products in the past.
Highlight Key Responsibilities: In your application, refer to the key responsibilities listed in the job description. Show how your previous roles have prepared you to manage customer portfolios and meet KPIs effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hays
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Be prepared to demonstrate your ability to articulate ideas clearly and listen actively. Use examples from past experiences where you successfully resolved customer issues or improved their experience.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in the role. Prepare responses for questions like how you would handle an unhappy customer or how you would upsell a product. This will show your proactive approach and problem-solving skills.
✨Know the Company and Its Products
Research the company and its offerings thoroughly. Understanding their products and services will help you identify opportunities for upselling and demonstrate your enthusiasm for the role. Mention specific products during the interview to show your knowledge.
✨Emphasise Team Collaboration
Since the role involves collaborating with internal teams, highlight your teamwork skills. Share examples of how you've worked effectively with others to achieve common goals, and express your willingness to contribute to a positive working environment.
