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For Companies At a Glance
- Tasks: Handle emails and calls from clients, ensuring compliance and timely responses.
- Company: Join a dynamic team in the financial services industry with a focus on customer satisfaction.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for growth.
- Why this job: Be part of a supportive team in a vibrant office while making a real impact.
- Qualifications: GCSEs in Maths and English (C+) and some customer service experience preferred.
- Other info: Full-time role with a salary of £24,000, located in Bournemouth.
Customer Service Representative
Overview
This role is responsible for dealing with emails and telephone calls made by investors/clients in a timely manner adhering to regulations.
Key Accountabilities and Main Responsibilities
Experience & Personal Attributes
The role is hybrid after probation. Full-time 37.5 hours Monday to Friday in Bournemouth.
£24,000 salary
Lovely offices and a great team to work with
Progression and growth are offered with this company.
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Customer Service Representative employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with the financial services industry. Even if you don't have direct experience, understanding the basics of how it operates can help you stand out during the interview.
✨Tip Number 2
Practice your communication skills. Since this role involves responding to emails and calls, being articulate and clear in your responses is crucial. Consider role-playing scenarios with a friend.
✨Tip Number 3
Highlight any relevant customer service experience you have, especially in complaint handling or inbound processing. Be ready to share specific examples of how you've successfully resolved issues.
✨Tip Number 4
Research StudySmarter and our values. Understanding our company culture and mission will help you align your answers during the interview and show that you're genuinely interested in joining our team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any inbound customer service experience you have, especially if it's from the financial services industry. If you have other relevant experiences like complaint handling or banking roles, include those as well.
Showcase Communication Skills: Since the role involves responding to emails and phone calls, demonstrate your strong spoken and written English skills in your application. Use clear and professional language throughout your CV and cover letter.
Tailor Your CV: Customize your CV to align with the job description. Focus on your ability to prioritize queries and collaborate with other departments, as these are key responsibilities of the role.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. Quality and accuracy in your correspondence are crucial, so ensure your documents reflect that.
How to prepare for a job interview at Hays
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles, especially any experience in handling complaints or inquiries. Highlight specific examples where you successfully resolved issues or improved customer satisfaction.
✨Demonstrate Communication Skills
Since the role involves responding to emails and phone calls, practice articulating your thoughts clearly. Use examples that showcase your written and verbal communication skills, ensuring you convey professionalism and empathy.
✨Understand Compliance and Regulations
Familiarize yourself with basic compliance and regulatory requirements relevant to the financial services industry. This knowledge will show your potential employer that you take the role seriously and are ready to adhere to necessary guidelines.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific customer scenarios. Think through your responses to demonstrate your problem-solving abilities and how you prioritize queries effectively.