Customer Service Representative

Customer Service Normanton Office-based

Are you passionate about delivering exceptional customer experiences? Do you have strong communication and negotiation skills? I am working with a client based in Normanton who are looking for a Customer Experience Representative to join the team and play a key role in maintaining and expanding relationships with valued customers.
About the RoleAs a Customer Experience Representative, you will be responsible for ensuring customer needs and expectations are exceeded through a proactive and enthusiastic approach. You will manage a portfolio of customers, providing outstanding service and identifying opportunities for growth.
Key Responsibilities

• Handling customer enquiries via phone and email to provide excellent service.
• Meeting and exceeding business and department SLAs, including response times and quotations.
• Proactively upselling products and services to existing customers.
• Identifying new product opportunities outside contracted categories.
• Collaborating with internal category representatives to support business growth.
• Maintaining accurate databases of customer information and opportunities.
• Promoting relevant campaigns within a portfolio of accounts.
• Conducting trend and gap analysis using information systems.
• Achieving daily, weekly, and monthly KPIs.
• Meeting monthly Sales & GP targets for the channel.
• Contributing to a positive working environment while embodying the company\’s core values.

What you need to do now If you\’re interested in this role, click \’apply now\’ to forward an up-to-date copy of your CV.
If this job isn\’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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