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- Tasks: Handle incoming calls and web enquiries with empathy and professionalism.
- Company: Join a supportive team focused on delivering excellent customer service.
- Benefits: Enjoy flexible working options and opportunities for personal growth.
- Why this job: Make a real impact by helping customers while developing your communication skills.
- Qualifications: Basic IT skills and a passion for customer service are essential.
- Other info: Previous experience in customer service is preferred but not mandatory.
The predicted salary is between 28800 - 43200 £ per year.
My client is currently looking for a professional, empathetic and caring individual to answer a high volume of incoming enquiries. The role will involve taking incoming calls, responding to web enquiries and ensuring they are followed up in accordance with company guidelines and timescales.
You will have excellent telephone and communication skills, as the role will also involve ensuring that all calls are answered promptly and appropriately. You will need basic IT skills and a willingness to learn. Ideally, you will have previous experience working within a customer service environment.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service Operator employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operator
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play exercises with friends or family. This can help you feel more confident when answering calls and responding to enquiries.
✨Tip Number 3
Research our company values and customer service philosophy. Being able to align your answers with our mission will show that you're a great fit for the team.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and customer service processes. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Customer Service Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and relevant skills. Emphasise your communication abilities and any previous roles where you handled enquiries or calls.
Craft a Strong Cover Letter: Write a cover letter that showcases your empathy and caring nature. Mention specific examples of how you've successfully managed customer interactions in the past.
Highlight IT Skills: Since basic IT skills are required, include any relevant software or systems you are familiar with. This could be CRM systems, Microsoft Office, or any other tools that demonstrate your readiness to learn.
Follow Up: After submitting your application, consider following up with a polite email or call to express your continued interest in the position. This shows initiative and enthusiasm for the role.
How to prepare for a job interview at Hays
✨Show Empathy
As a Customer Service Operator, demonstrating empathy is crucial. During the interview, share examples of how you've handled customer concerns in the past, showing that you understand their feelings and needs.
✨Communicate Clearly
Excellent communication skills are key for this role. Practice articulating your thoughts clearly and concisely. You might want to prepare answers to common questions about your experience and how you would handle specific customer scenarios.
✨Highlight Relevant Experience
If you have previous experience in customer service, make sure to highlight it. Discuss specific situations where you successfully resolved issues or improved customer satisfaction, as this will demonstrate your capability for the role.
✨Demonstrate Willingness to Learn
Since the role requires basic IT skills and a willingness to learn, be prepared to discuss how you approach learning new systems or processes. Share any relevant experiences where you quickly adapted to new technologies or procedures.
