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For Companies At a Glance
- Tasks: Answer calls and emails, manage data entry, and ensure customer satisfaction.
- Company: Join a leading global manufacturer committed to innovation and sustainability in mobility.
- Benefits: Enjoy competitive pay, up to 35 days of leave, hybrid work options, and free parking.
- Why this job: Be part of a culture that values fair treatment of customers and teamwork.
- Qualifications: Strong customer service skills; experience in a dealership is a plus but not required.
- Other info: Opportunity for performance-related bonuses and a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service (Maintenance Administrator)
Your new company
Hays are delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.
Your new role
- To ensure calls are answered within required KPI’s and all emails responded to within defined KPI’s.
- To ensure that all team emails are archived in accordance with process and defined KPI’s.
- Enter set data sets into our SMR authorisation platform.
- Management of our de fleet process and vehicles in late hire
- The role holder is responsible for ensuring the process & procedures adequately take into account our Consumer Duty responsibilities and that we have appropriate processes for identifying and ensuring good customer outcomes, including for customers with characteristics of vulnerability.
- The customer is at the heart of SF 1 UK’s business and the fair treatment of customers is a core requirement for each role and for all Associates. Fair outcomes for customers is cultural within SF1 and is supported by all Associates.
- Key responsibility that each associate ensures that they are aware of and maintain on an ongoing basis a working knowledge of the regulations and business obligations that affect their role.
Purpose:
- Developing close collaboration with Driver Service & the Downtime Management team to ensure successful outcomes on vehicle faults.
- To provide detailed information and guidance to colleagues and customers. Investigate and react quickly to customer queries via phone or email general queries and seeking management approval when required.
- To liaise with Drivers / Fleet Managers and advise them when work is refused on their vehicle or when any controversial issue arises which may result from decisions taken by us.
- Able to use systems efficiently and effectively, therefore, giving our clients accurate info and advice
To ensure that a consistent approach is provided across the business in dealing with client enquiries
What you’ll need to succeed
- Strong customer service orientation & telephone negotiation / persuasion skills.
- Beneficial but not essential – Experience of working in a manufacturer’s franchised dealership in service desk environments.
What you’ll get in return
We offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave up to 35 days which is inclusive of bank holidays. There’s free on-site parking available, and you’ll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the office.
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Customer Service (Maintenance Administrator) employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service (Maintenance Administrator)
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) mentioned in the job description. Understanding these metrics will help you demonstrate your ability to meet and exceed them during the interview.
✨Tip Number 2
Highlight any previous experience you have in customer service, especially in environments similar to a manufacturer's franchised dealership. This will show that you understand the unique challenges and expectations of the role.
✨Tip Number 3
Prepare to discuss how you handle customer queries and complaints. Be ready to share specific examples of how you've successfully resolved issues in the past, showcasing your strong customer service orientation.
✨Tip Number 4
Research the company’s commitment to innovation and sustainability. Being knowledgeable about their values and goals will allow you to align your answers with their mission during the interview.
We think you need these skills to ace Customer Service (Maintenance Administrator)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of a Customer Service (Maintenance Administrator).
Highlight Customer Service Skills: Emphasize your strong customer service orientation and any relevant experience you have in handling customer queries, especially in a fast-paced environment. Use specific examples to demonstrate your telephone negotiation and persuasion skills.
Showcase Relevant Experience: If you have experience working in a manufacturer's franchised dealership or similar service desk environments, make sure to include this in your CV. Detail your responsibilities and achievements in those roles to show your familiarity with the industry.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly formatted. Include relevant work experience, education, and any certifications that may be beneficial for the role. Tailor your CV to reflect the skills and experiences that are most relevant to the Customer Service position.
How to prepare for a job interview at Hays
✨Show Your Customer Service Skills
Highlight your strong customer service orientation during the interview. Be prepared to share specific examples of how you've successfully handled customer queries or resolved issues in the past.
✨Understand the Company Values
Familiarize yourself with the company's commitment to innovation, sustainability, and customer fairness. Demonstrating an understanding of these values can show that you align with their culture and mission.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to demonstrate your problem-solving skills. Think about how you would handle difficult customer situations or manage conflicting priorities.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the tools used for customer management, or how success is measured in this role to show your genuine interest.
