Customer Service Assistant (French Speaking)

Customer Service – French Speaking – Hybrid

Your new company
A couple of exciting opportunities have arisen for foreign language Customer Service Assistants to join a rapidly expanding organisation in Swansea.

Your new role
Reporting to the Customer Service Team Leader, your main duties and responsibilities will be;

• First point of contact for all customer enquiries.
• Liaise with all internal teams, regionally and globally in relation to customer service issues, providing advice, guidance, and support to both sales team and clients across the EMEA region.
• Build rapport by interacting with customers, delegates via email and telephone, providing solutions that meet their expectations.
• Respond to customer requests in a timely manner via email or telephone.
• Logging, updating, and creating tasks through the ticketing system as and when required.
• Process payments over the telephone with customers.
• Checking invoices on behalf of billing and providing customer updates as required.
• Liaise with customers regarding all queries pertaining to events, registration, and payments.
• Provide basic technical support and account administration.
• Allocating leads to the sales team for verification.

What you’ll need to succeed
In order to succeed, in addition to English, you must be fluent in a modern European language, both written and verbal. You will also have prior Customer Service experience, have solid MS Office skills and excellent attention to detail.

What you’ll get in return
In return, you will get the chance to start a new role quickly, the opportunity to work on a hybrid basis and a salary of £25,000 per annum.

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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