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For Companies At a Glance
- Tasks: Assist customers with contracts and maintenance, log data, and manage technician schedules.
- Company: Join a friendly, eco-focused business in Wandsworth with a commitment to sustainability.
- Benefits: Enjoy a salary of £28,000 - £35,000, hybrid work options, and private medical insurance.
- Why this job: Be part of a supportive team, make a difference, and enjoy flexible working hours.
- Qualifications: Customer service experience in an office, data entry skills, and familiarity with CRM software required.
- Other info: Work standard hours Monday-Friday, with options for early finish and shorter lunch.
Customer Service and Maintenance Advisor job – £28,000 – £35,000 depending on experience – Wandsworth
Your New Company
An excellent opportunity is available to work for a small but friendly business close to Wandsworth for a Customer Service and Maintenance Assistant on a permanent contract. The organisation deals with remains and maintenance for an eco-friendly product and deals with the financing for those products. This opportunity offers a generous salary of £28,000 – £35,000 depending on experience with hybrid working available, initially 1 day from home during probation and 2 days working from home after probation.
Your new role
Duties will include speaking to customers/homeowners over the phone and giving advice and support on contracts, occasionally dealing with complaints. You will log data using CRM and create site reports for engineers and technicians, so using Excel and having a high attention to detail is essential. You will process warranties, and liaise with 3rd parties to collate data whilst supporting the operations and maintenance team with planning/bookings and any other ad hoc duties. You will manage technician’s diaries and deal with queries via phone, emails and letter.
What You’ll Need To Succeed
In order to be successful, you must have good customer service experience within an office environment (non-retail), you will have some data entry experience and ideally, be adept at creating and running reports. Any experience working with engineers, subcontractors or technicians will be highly desirable as well as using CRM software. Also, desirable would be those with experience working in housing, Local Authority or Repairs/Maintenance within a back office function. You will be able to reach Wandsworth within an hour. Locations further than this will not be considered.
What You’ll Get In Return
In return, you will be offered a generous salary of between £28,000 – £35,000 plus an annual bonus with private medical insurance after probation. Standard hours are Monday-Friday 9-5.30pm, but if you wish to finish early and take a shorter lunch, you can work have 9-5pm. Some flexible working may be possible and, initially, you will have 1 day working from home during probation and 2 days working from home after probation.
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Customer Service and Maintenance Advisor employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Maintenance Advisor
✨Tip Number 1
Make sure to highlight your customer service experience in non-retail environments. This role values strong communication skills, so be ready to discuss specific examples of how you've successfully handled customer inquiries or complaints.
✨Tip Number 2
Familiarize yourself with CRM software and Excel, as these tools are essential for the role. If you have any relevant experience, be prepared to share how you've used these tools to improve efficiency or manage data.
✨Tip Number 3
If you have experience working with engineers or technicians, make sure to mention it! This will set you apart from other candidates and show that you understand the operational side of the business.
✨Tip Number 4
Since the job is located in Wandsworth, ensure you can easily commute there within an hour. Being able to demonstrate your understanding of the local area can be a plus during your conversation.
We think you need these skills to ace Customer Service and Maintenance Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, particularly in an office environment. Emphasize any data entry skills and familiarity with CRM software, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific experiences that demonstrate your ability to handle customer queries and support operations effectively.
Highlight Attention to Detail: Since attention to detail is essential for this role, provide examples in your application that showcase your ability to manage data accurately and create reports. This could include previous roles where you had to log information or manage schedules.
Research the Company: Familiarize yourself with the company's eco-friendly products and their approach to customer service. This knowledge will help you tailor your application and prepare for potential interview questions.
How to prepare for a job interview at Hays
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience, especially in an office environment. Be prepared to discuss specific examples of how you've handled customer inquiries and complaints effectively.
✨Demonstrate Attention to Detail
Since the role requires logging data and creating reports, emphasize your attention to detail. You might want to share experiences where your meticulousness made a difference in your work.
✨Familiarize Yourself with CRM Software
If you have experience with CRM software, be ready to talk about it. If not, consider researching common CRM tools and be prepared to discuss how you would adapt to using new software.
✨Prepare for Technical Questions
Given that the role involves liaising with engineers and technicians, brush up on any relevant technical knowledge. Be ready to discuss how you would support the operations and maintenance team effectively.
