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For Companies At a Glance
- Tasks: Engage with customers, resolve issues, and maintain high service standards.
- Company: Join a global company with a presence in multiple countries, offering exciting career growth.
- Benefits: Enjoy competitive salary, 30 days annual leave, and a Christmas shutdown.
- Why this job: Be at the forefront of customer engagement and make a real impact in a dynamic environment.
- Qualifications: Fluency in French or Spanish and previous customer relations experience are essential.
- Other info: Flexible working hours may be required to meet global business needs.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Advisor position, with a company in the Omagh area, must be fluent in French or Spanish.
Your new company operates on a global basis with sites in the UK, Europe, UAE, Australia, and US. They have created a new position within their business for a Customer Service Advisor. This is a fantastic time to join a global company that will offer career progression opportunities.
Your new role: As a Customer Service Advisor, you will deliver exceptional service by handling enquiries, resolving issues efficiently, and ensuring customer satisfaction. With a focus on quality and proactive support, you’ll help maintain the company's high service standards and contribute to a positive customer experience.
As Customer Service Advisor, your key responsibilities will include:
- Providing a high level of customer service to both new and existing customers.
- Troubleshooting and guiding first-time customers through the business process.
- Analysing data and reports to establish new customer trends.
- Maintaining a positive working relationship with other business departments.
What you’ll need to succeed: As Customer Service Advisor, essentially, you will be fluent in French or Spanish and be able to demonstrate previous experience in a customer relations position. Have good problem-solving skills, the ability to manage your own workload and be proficient in Outlook, Word and Excel. You will be confident in collating and presenting data in reports. Have the ability to work flexibly and non-standard hours when required to meet the global needs of the business.
What you’ll get in return: Competitive salary, 30 Days Annual Leave + additional days for long service, Christmas Shutdown, Exposure to global markets.
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Jane Deeney now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service Advisor (with French or Spanish) employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (with French or Spanish)
✨Tip Number 1
Brush up on your language skills! Since fluency in French or Spanish is essential, practice speaking and writing in these languages. Consider engaging in conversations with native speakers or using language apps to enhance your proficiency.
✨Tip Number 2
Familiarise yourself with customer service best practices. Research common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Network with current or former employees of the company. Reach out on LinkedIn or other platforms to gain insights about the company culture and expectations for the Customer Service Advisor role.
✨Tip Number 4
Prepare to discuss your experience with data analysis. Since the role involves analysing customer trends, be ready to share examples of how you've used data to improve customer service in previous positions.
We think you need these skills to ace Customer Service Advisor (with French or Spanish)
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in French or Spanish in your CV and cover letter. Mention any relevant experiences where you used these languages, especially in customer service roles.
Showcase Customer Service Experience: Detail your previous experience in customer relations. Use specific examples that demonstrate your problem-solving skills and ability to handle enquiries effectively.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to align with the job description. Highlight your skills in Outlook, Word, and Excel, and mention your ability to analyse data and present reports.
Express Enthusiasm for the Role: In your cover letter, convey your excitement about joining a global company and your commitment to delivering exceptional customer service. This will help you stand out as a passionate candidate.
How to prepare for a job interview at Hays
✨Showcase Your Language Skills
Since fluency in French or Spanish is essential for this role, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or even role-play scenarios in your chosen language, so practice speaking confidently and clearly.
✨Highlight Customer Service Experience
Make sure to discuss your previous experience in customer relations. Share specific examples of how you've successfully resolved issues or improved customer satisfaction. This will show that you understand the importance of exceptional service and can deliver it effectively.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of situations where you had to troubleshoot or guide customers through a process. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your critical thinking skills.
✨Familiarise Yourself with Data Analysis
As part of the role, you'll need to analyse data and trends. Brush up on your skills in Excel and be ready to discuss how you've used data in past roles to inform decisions or improve processes. This will show your analytical capabilities and readiness for the job.
