At a Glance
- Tasks: Handle customer queries via phone and email, providing top-notch service.
- Company: Reputable financial services company in Nantgarw with a supportive team.
- Benefits: Earn £12.71 per hour, enjoy hybrid working, and potential overtime.
- Other info: Temporary role with opportunities for growth and flexible working.
- Why this job: Kickstart your career in customer service and make a difference every day.
- Qualifications: Previous customer service experience is a plus; training provided.
The predicted salary is between 25000 - 25000 £ per year.
A financial services company based in the Nantgarw area.
Working as a Customer Service Advisor, you will be responsible for dealing with a wide range of customer queries via telephone and email. You'll be responsible for providing first-class customer service and dealing with queries in a polite and efficient manner.
You have worked previously in a customer service capacity and be comfortable speaking to customers at all levels. Previous call centre experience is highly desirable.
Full training will be provided, but you'll understand the fundamentals of providing good customer service.
This is a temporary role to start ASAP. The hourly rate for the role is £12.71 per hour, hours of work are 37.5 hours per week, Monday to Friday. There may be the opportunity to work overtime.
One full competency in the role has been demonstrated, there will be an opportunity to work in a hybrid working model, which is 3 days in office, 2 days from home.
Please note that you will need to successfully pass a credit check and DBS check as part of the onboarding process.
Customer Service Advisor / Contact Centre Agent employer: Hays
As a Customer Service Advisor at our Nantgarw location, you will join a supportive and dynamic team dedicated to delivering exceptional service in the financial sector. We offer competitive pay, a hybrid working model for better work-life balance, and comprehensive training to help you excel in your role. With a focus on employee growth and development, we provide opportunities for advancement within a company that values its staff and fosters a positive work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor / Contact Centre Agent
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone and via email, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your previous roles where you provided excellent customer service. This will help you stand out and demonstrate your capability in handling queries effectively.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're proactive and keen on joining us as a Customer Service Advisor!
We think you need these skills to ace Customer Service Advisor / Contact Centre Agent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you've handled queries in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. We love seeing genuine enthusiasm for helping customers, so let that passion come through.
Be Clear and Concise:When filling out your application, keep your answers straightforward and to the point. We appreciate clarity, and it helps us understand your experience better. Avoid jargon unless it’s relevant!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super simple to do!
How to prepare for a job interview at Hays
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service before your interview. Be ready to discuss how you’ve handled customer queries in the past and what strategies you use to ensure a positive experience.
✨Showcase Your Communication Skills
Since this role involves speaking to customers at all levels, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with customers or resolved conflicts in previous roles.
✨Familiarise Yourself with the Company
Do a bit of research on the financial services company you're interviewing with. Understanding their values and services will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Interview Questions
Think about common customer service interview questions, like how you would handle an irate customer or a situation where you didn’t know the answer. Practising your responses can help you feel more confident during the interview.
