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For Companies At a Glance
- Tasks: Be the go-to person for customer queries, ensuring a smooth experience.
- Company: Join a leading name in financial services, known for its customer focus.
- Benefits: Enjoy hybrid working and modern offices in Liverpool city centre.
- Why this job: Gain valuable experience in a fast-paced environment while upholding company values.
- Qualifications: Confident, friendly, and detail-oriented; previous customer service experience is a plus.
- Other info: 1 in 4 Saturday shifts required; perfect for building your career!
6-Month Temporary Contract Full-Time Liverpool City Centre Hybrid Working
Your new company
I'm currently recruiting on behalf of our client, a leading name in the financial services sector, for a Customer Service Advisor to join their team on a 6-month temporary basis. This is a fantastic opportunity to gain experience in a fast-paced, customer-focused environment, working from modern offices in Liverpool city centre with a hybrid working model. The role also includes a 1 in 4 Saturday working rota.
Your new role
As part of the Customer Services team, you'll be the first point of contact for customers, dealers, and funders, delivering high-quality support and ensuring a smooth customer journey.
Key Responsibilities:- Respond to inbound customer queries via phone and email in a timely and professional manner.
- Maintain accurate customer records, including updates to personal details and account changes.
- Process settlement figures and due-date amendments.
- Build product knowledge across a range of products.
- Provide clear, effective advice and escalate complex issues when necessary.
- Uphold the company's values by treating customers fairly and acting with integrity.
I am looking for a candidate who brings a confident and friendly approach to customer service, with the ability to communicate clearly and listen actively. You'll need to be calm under pressure, able to handle challenging conversations with professionalism, and show great attention to detail in everything you do. Previous experience in a customer service environment - particularly within financial services - would be highly beneficial. Familiarity with handling customer queries over the phone and via email, along with an understanding of financial products, will help you hit the ground running.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service Advisor employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the financial services sector. Understanding the basics of financial products and services will not only boost your confidence but also help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills. Since the role involves handling customer queries over the phone and via email, consider role-playing scenarios with a friend to enhance your ability to respond clearly and professionally.
✨Tip Number 3
Showcase your problem-solving abilities. Prepare examples from your past experiences where you successfully resolved customer issues, as this will demonstrate your capability to handle challenging conversations with professionalism.
✨Tip Number 4
Research the company’s values and culture. Aligning your responses and attitude with their core principles during the interview can significantly increase your chances of making a positive impression.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially within financial services. Emphasise skills like communication, attention to detail, and your ability to handle challenging conversations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer queries in the past and how you align with the company's values.
Highlight Key Skills: In your application, clearly outline your key skills such as active listening, professionalism under pressure, and product knowledge. These are crucial for the Customer Service Advisor role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hays
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service, especially in financial services. Be prepared to discuss specific examples of how you've handled customer queries and resolved issues effectively.
✨Demonstrate Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and are engaged in the conversation, which is crucial for a Customer Service Advisor role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to deal with difficult customers or complex issues, and be ready to explain how you approached these challenges.
✨Research the Company and Its Values
Familiarise yourself with the company's values and mission. Be ready to discuss how your personal values align with theirs, particularly regarding treating customers fairly and acting with integrity.
