Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Customer Service Advisor, handling queries and providing top-notch support.
- Company: Be part of an award-winning financial services company in a vibrant city-centre office.
- Benefits: Enjoy a hybrid work model with remote options and a competitive salary of £25,000 - £26,000.
- Why this job: This role offers valuable experience in customer service and a chance to grow in a supportive environment.
- Qualifications: Previous customer service experience is essential; financial services background is a plus.
- Other info: Work full-time with 1 in 4 Saturdays from home; hours are Monday to Friday, 9-5.
The predicted salary is between 20000 - 26000 £ per year.
9 month FTC - Customer Service Advisor - Liverpool - £25,000 - £26,000
Your new company
I'm thrilled to be working with a key client within financial services who are looking for an experienced Customer Service Advisor to join the team on a 9-month FTC to cover maternity leave. This is a fantastic opportunity to join an award-winning organisation in their modern, city-centre offices.
Your new role
You will be a pivotal part of the customer service team, providing an excellent level of service at first point of contact. Your key responsibilities will include:
- Answering all inbound customer care queries in a timely manner.
- Responding to queries via email.
- Ensuring customer personal details are maintained as and when required.
- Making changes to due dates and settlement figures.
- Able to solve problems and provide appropriate advice.
- Escalating calls appropriately to the Customer Service Team Manager or Complaints team if unable to resolve as first point of contact.
What you'll need to succeed
To be considered for this role, you must have previous experience working in a customer service role and be able to demonstrate excellent communication and listening skills, be able to work well under pressure and have a proactive and motivated attitude to work. Experience working within financial services would be hugely advantageous. You must be comfortable working 1 in 4 Saturdays.
What you'll get in return
This is a 9-month fixed-term contract to cover maternity leave. The position is full-time with the requirement to work 1 in 4 Saturdays. Hours are Monday – Thursday 9 – 5.30 and Friday 9 – 5, each with an hour's lunch break. Saturdays are worked from home 9-4. The organisation works in a hybrid model whereby Mondays and Fridays are work from home days. Salary bracket £25,000 - £26,000 depending on experience.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service Advisor employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the financial services sector. Understanding the basics of how it operates and common customer queries can give you an edge during interviews.
✨Tip Number 2
Practice your communication skills. Since this role requires excellent verbal and written communication, consider role-playing scenarios with a friend to enhance your ability to handle customer queries effectively.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues, as this will demonstrate your capability to handle similar situations in this role.
✨Tip Number 4
Be prepared to discuss your availability. Since the role requires working 1 in 4 Saturdays, be ready to confirm your flexibility and willingness to adapt to the hybrid work model during the interview.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience, especially in financial services if applicable. Use specific examples that demonstrate your communication skills and ability to work under pressure.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Mention your proactive attitude and how you can contribute to the team, particularly in handling customer queries and problem-solving.
Highlight Relevant Skills: In your application, emphasise your excellent listening skills and ability to maintain customer details accurately. Mention any experience you have with escalations and working in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at Hays
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples where you successfully resolved customer queries or complaints, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Excellent Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully, showcasing your ability to engage effectively with customers.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer service scenarios. Think about potential challenges you might face in the role and prepare your responses, focusing on problem-solving and providing appropriate advice.
✨Research the Company and Industry
Familiarise yourself with the company’s values and the financial services industry. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the position and the organisation.
