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- Tasks: Join us as a Customer Service Advisor, handling calls and assisting clients with their claims.
- Company: Work with a specialist legal firm in South Norfolk, known for its supportive culture.
- Benefits: Enjoy progression opportunities, continuous training, free parking, and regular social events.
- Other info: Opportunities for recognised qualifications and a positive working environment await you!
- Why this job: Be part of a high-performing team that values client care and personal development.
- Qualifications: Exceptional customer service skills and attention to detail are essential; experience in legal or insurance is a plus.
The predicted salary is between 28800 - 43200 £ per year.
New Customer Service Advisor vacancy in South Norfolk.
Your new company: Hays is pleased to be working with a specialist legal firm in South Norfolk who are actively recruiting for a Customer Service Advisor.
Your new role: As a Customer Service/Client Care Advisor, you will be responsible for the following:
- Answering switchboard calls and either dealing with these or referring them to the appropriate teams or individuals.
- Handling new claim referrals and entering data correctly onto the CMS.
- Making re-assessment of injury calls to clients where required.
- Identifying the location of incident details and using internet maps to save this to the file.
- Conducting required conflict checks.
- Complete Claim Notification Forms.
- Taking out of new After the Event insurance policy and communicating with ATE insurer and client.
- Discuss rehabilitation requirements with client and ensure completion of the rehabilitation instruction form.
- Obtain client ID, proof of address and conduct the required anti-money laundering check required for all new clients.
- Contacting witnesses for their assistance with claims and to secure a completed questionnaire and/or their account of the incident to be recorded on file.
- Apply for police reports, CCTV footage of the accident, secure any dashcam footage and defendant's details via DVLA search.
- Conduct MID search to identify the defendant's insurer.
- Ensure client care documents are sent to new clients and check that these have been properly completed once received.
- Notify clients of medical appointments.
- Assist fee earners with copying, scanning, printing, franking of outbound post and e-sign requirements.
- Liaising with internal and external partners at all levels.
- Respond to all written and phone enquiries clearly, courteously, and promptly.
- Develop relationships with clients and colleagues by providing a friendly, efficient service.
What you'll need to succeed:
- Exceptional client care/customer service skills.
- Experience in a similar professional services/legal/insurance environment, although transferable skills will be considered.
- Strong attention to detail and analytical skills.
- Excellent communication and interpersonal skills.
- Proven ability to work under pressure and manage multiple priorities in a fast-paced environment.
- Ability to work as an individual and as part of a wider team.
What you'll get in return:
- Progression opportunities within a high-performing group.
- Excellent company culture and positive working environment.
- Continuous training and development with support given by our expert team.
- Appraisal programmes alongside your progression and salary increments.
- Pension contribution.
- Employee referral programme.
- Free parking.
- Regular social events and team nights.
- Employee Assistance programme: legal advice, counselling and much more.
- Wellbeing activities.
- Opportunities to undertake recognised qualifications.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the legal and insurance terminology relevant to the role. Understanding terms like 'After the Event' insurance and 'Claim Notification Forms' will help you communicate more effectively during interviews.
✨Tip Number 2
Practice your customer service skills by simulating common scenarios you might face in this role. Role-playing with a friend can help you articulate your responses and demonstrate your problem-solving abilities.
✨Tip Number 3
Research the company culture of the firm you're applying to. Understanding their values and work environment will allow you to tailor your approach and show how you would fit into their team.
✨Tip Number 4
Network with current or former employees of the firm on platforms like LinkedIn. They can provide insights into the interview process and what the company looks for in a candidate, giving you an edge.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in legal or insurance environments. Use specific examples that demonstrate your exceptional client care skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the Customer Service Advisor role. Mention your ability to handle multiple priorities and work under pressure, as these are key aspects of the job.
Highlight Relevant Skills: In your application, emphasise your analytical skills and experience with data entry or client management systems. Mention any specific software you are familiar with that may be relevant to the role.
Show Enthusiasm for the Role: Express your genuine interest in the position and the company. Research the firm and mention what excites you about working in a specialist legal environment and how you can contribute to their team.
How to prepare for a job interview at Hays
✨Showcase Your Customer Service Skills
Make sure to highlight your exceptional client care skills during the interview. Share specific examples from your past experiences where you successfully handled customer inquiries or resolved issues, as this will demonstrate your ability to thrive in a customer-focused role.
✨Demonstrate Attention to Detail
Given the nature of the role, it's crucial to show that you have strong attention to detail. Prepare to discuss how you've managed data entry or documentation in previous jobs, and be ready to explain how you ensure accuracy in your work.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle pressure. Think of situations where you had to manage multiple priorities or deal with difficult clients, and outline your approach to resolving those challenges.
✨Research the Company and Its Culture
Before the interview, take some time to research the legal firm and understand its values and culture. This will not only help you tailor your responses but also show your genuine interest in the company, which can set you apart from other candidates.