Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with queries via phone, face-to-face, and written communication.
- Company: Join Sandwell Council's Revenues & Benefits team in Oldbury.
- Benefits: Earn £13.69 per hour with opportunities for career growth.
- Why this job: Be part of a dedicated team delivering high-quality customer service.
- Qualifications: Experience in customer service is essential; knowledge of Revenues and Benefits is a plus.
- Other info: Immediate start available; office-based role with no hybrid options.
The predicted salary is between 28000 - 42000 £ per year.
We are seeking an experienced Customer Service Advisor to join the Revenues & Benefits team at Sandwell Council on a full-time temporary basis.
Your new role
To identify and deal with inbound customer queries through multiple communication channels, which primarily will include face-to-face, telephone and written communication. Ensuring a high level of customer care is delivered at all times, ensuring customers are dealt with efficiently and effectively at the first point of contact. You will provide a high-quality service by providing guidance, advice and information about service issues to taxpayers and/or their agents and contribute to the Business Units ability to comply with legislation, office practices, service standards, Council Policies and contractual obligations within the administration of Revenue & Benefits.
If you are detail-oriented and thrive in a dynamic environment, we would love to hear from you. Apply now to join the dedicated team at Sandwell Council House, Oldbury! The post is 8:45 – 5pm Monday – Friday. You will be office based at Sandwell Council House, Freeth Street Oldbury. Hybrid/Home working is not an option.
What you'll need to succeed
The ideal candidate should have experience in a similar Customer Service role previously, and experience in Revenues and Benefits queries is highly beneficial. Please apply with no notice period as this role is an immediate start, we will also require 2 references from your 2 most recent employers to complete registration and to process your application to the next stage.
What you'll get in return
This is a full-time temporary position and offers an hourly rate of £13.69 per hour. Being registered with Hays you will be given many rewarding opportunities, with a personalised service to you and the dedication to finding you your next role and career.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service Advisor employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services offered by Sandwell Council, especially in Revenues and Benefits. Understanding their processes and common customer queries will help you stand out during any discussions.
✨Tip Number 2
Prepare to demonstrate your customer service skills through role-play scenarios. Think about how you would handle various customer situations, as this could come up in interviews or assessments.
✨Tip Number 3
Network with current or former employees of Sandwell Council if possible. They can provide insights into the work culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Be ready to discuss your previous experience in detail, particularly any roles related to customer service or handling Revenues and Benefits queries. Highlighting relevant examples will show your suitability for the position.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly any roles that involved handling queries or working with Revenues and Benefits. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Customer Service Advisor role. Emphasise your ability to provide high-quality customer care and your experience in similar positions.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and attention to detail. Mention any experience you have with face-to-face and telephone interactions, as these are crucial for the role.
Prepare References: Since the company requires two references from your most recent employers, reach out to them in advance to ensure they are willing to provide a positive reference. Mention this in your application to show preparedness.
How to prepare for a job interview at Hays
✨Know Your Customer Service Basics
Brush up on fundamental customer service principles, especially those relevant to Revenues and Benefits. Be prepared to discuss how you handle difficult situations and ensure customer satisfaction.
✨Demonstrate Effective Communication Skills
Since the role involves multiple communication channels, practice articulating your thoughts clearly. Use examples from past experiences where you successfully resolved customer queries through face-to-face, telephone, or written communication.
✨Familiarise Yourself with Relevant Legislation
Understanding the legislation surrounding Revenues and Benefits is crucial. Research any relevant laws or policies that may impact the role, and be ready to discuss how you would apply this knowledge in your work.
✨Prepare Questions for the Interviewers
Show your interest in the role by preparing thoughtful questions about the team, the challenges they face, and how success is measured. This demonstrates your enthusiasm and helps you gauge if the position is the right fit for you.
