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- Tasks: Be the go-to person for customer queries and keep things running smoothly.
- Company: Join a supportive team in a dynamic environment.
- Benefits: Enjoy a competitive salary, flexible working, and generous holiday allowance.
- Other info: Great opportunities for professional growth and a positive work culture.
- Why this job: Make a real difference by helping customers and developing your skills.
- Qualifications: Experience in customer service and strong communication skills are a must.
The predicted salary is between 27000 - 37800 £ per year.
Customer Service & Administration Executive 📍
Location: Reading
Salary: £27,000 per annum 🕒
Full-time | Permanent
Are you a proactive and organised individual with a passion for delivering exceptional customer service? We\’re looking for a confident and detail-oriented Customer Service & Administration Executive to join our dynamic team.
About the Role:
In this varied and fast-paced role, you\’ll be the first point of contact for customers, providing support and resolving queries efficiently. You\’ll also play a key part in the smooth running of administrative processes, ensuring accuracy and professionalism in all communications.Key Responsibilities
- Responding to customer enquiries via phone, email, and live chat
- Updating records, and maintaining databases
- Supporting internal teams with administrative tasks
- Handling complaints and escalating issues when necessary
- Ensuring compliance with company policies and procedures
What We\’re Looking For
- Previous experience in a customer service or administrative role
- Excellent communication and interpersonal skills
- Strong attention to detail and organisational abilities
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- A positive attitude and willingness to learn
What We Offer
- Competitive salary of £27,000
- Supportive and collaborative team environment
- Opportunities for professional development
- Flexible working options (where applicable)
- Generous holiday allowance and company benefits
If this sounds like the perfect next step in your career, we\’d love to hear from you! Apply today or contact us for more information.
Desired Skills and Experience
Customer Service
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C\’s, Privacy Policy and Disclaimers which can be found at hays.co.uk
Customer Service Advisor employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact for customers, being clear and confident in your speech is key. Try role-playing common customer scenarios with a friend or family member.
✨Tip Number 3
Prepare questions to ask during your interview. This shows you're engaged and eager to learn more about the role and the company. Think about what you want to know regarding their customer service approach or team dynamics.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and reiterate your interest in the position. Plus, it’s a great way to stand out from other candidates.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and administrative skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and explain why you’re the perfect fit for our team. Keep it friendly and professional – we love a good story!
Show Off Your Skills: Don’t forget to mention your proficiency in Microsoft Office and any other relevant tools. We’re looking for someone who can hit the ground running, so let us know how you can contribute from day one!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hays
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with common customer queries and how to handle them. This will show that you're proactive and ready to tackle the challenges of the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated in previous roles. Whether it's resolving a complaint or assisting a customer, having specific anecdotes ready will demonstrate your interpersonal skills.
✨Highlight Your Organisational Abilities
As the role involves administrative tasks, be ready to discuss how you stay organised. Share tools or methods you use to manage your time and tasks efficiently. This will reassure the interviewer that you can handle the fast-paced environment.
✨Embrace a Positive Attitude
A positive attitude can set you apart from other candidates. During the interview, express your enthusiasm for the role and your willingness to learn. Employers love candidates who are eager to grow and contribute to a supportive team environment.