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For Companies At a Glance
- Tasks: Provide tailored advice and solutions to customer queries via phone and email.
- Company: Join a dynamic helpdesk team within the public sector, part of Hays temping.
- Benefits: Enjoy a structured work schedule with Monday to Friday hours and training provided.
- Why this job: Gain valuable experience in customer service while making a positive impact on students' lives.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
- Other info: This is a temporary role starting in August 2025 for two months.
Your new company
You will be joining the existing permanent helpdesk team as part of our Hays temping team working within the public sector.
Hours: 08:30 to 16:30
On site: Monday to Friday
Start: August 2025
Duration: 2 Months Temp
Your new role
You will answer incoming queries via phone and email channels to effectively provide advice and solutions, duties include:
- Be contacted by phone and email to offer tailored advice.
- Support with issues like finance, accommodation, and visas (training provided).
- Log interactions and refer to specialist teams as needed.
- Use judgement to handle sensitive or complex queries.
- Assist with service improvements and student feedback.
- Adapt quickly to new systems and processes.
What you’ll need to succeed
- Experience in a customer-facing or advisory role.
- Clear, professional communication skills.
- Ability to manage sensitive issues with discretion.
- Strong organisation and time management.
- Confident using databases and digital tools.
- Flexible, proactive, and keen to learn.
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or email your CV to us with the reference. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service Adviser - August Start employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser - August Start
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially those related to finance, accommodation, and visas. This will help you feel more confident during the interview when discussing how you would handle similar queries.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations. This can be with friends or family, focusing on clear and professional responses to various customer inquiries.
✨Tip Number 3
Research the public sector and understand its unique challenges and requirements. Being knowledgeable about the sector will demonstrate your commitment and interest in the role during interviews.
✨Tip Number 4
Showcase your adaptability by preparing examples of how you've quickly learned new systems or processes in previous roles. This will highlight your proactive nature and readiness for the fast-paced environment.
We think you need these skills to ace Customer Service Adviser - August Start
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or advisory roles. Emphasise your communication skills and any experience handling sensitive issues, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your ability to manage queries via phone and email, and your willingness to learn new systems and processes.
Showcase Relevant Skills: In your application, clearly outline your organisational and time management skills. Provide examples of how you've successfully used databases and digital tools in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which is essential for a customer service role.
How to prepare for a job interview at Hays
✨Showcase Your Customer Service Experience
Make sure to highlight any previous roles where you've dealt with customers directly. Share specific examples of how you resolved issues or provided tailored advice, as this will demonstrate your suitability for the role.
✨Communicate Clearly and Professionally
Since the role involves answering queries via phone and email, practice articulating your thoughts clearly. Use professional language and maintain a friendly tone to show that you can handle customer interactions effectively.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've managed sensitive or complex queries in the past. Think of scenarios where you used your judgement to resolve issues, as this will be crucial for the role.
✨Be Ready to Adapt
The job requires quick adaptation to new systems and processes. Be prepared to discuss how you've successfully adapted to changes in previous roles, showcasing your flexibility and eagerness to learn.
