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- Tasks: Manage UK customer orders and ensure they meet SLA standards in a dynamic team.
- Company: Join a market leader known for its innovative approach and supportive work culture.
- Benefits: Enjoy a competitive salary of £28K PA and the opportunity for professional growth.
- Why this job: Be part of a vital support team where every day brings new challenges and rewards.
- Qualifications: Looking for self-motivated individuals with a passion for excellent customer service.
- Other info: This is a 12-month fixed-term contract, perfect for gaining valuable experience.
The predicted salary is between 24000 - 32000 £ per year.
You will be working for a dynamic and forward-thinking organisation who are a market leader in their sector.
You will be working within a well-established and professional team who provide a vital support service to the wider business. No two days will be the same and the work you complete will play a vital role in the future success of the organisation. Your duties will be focused around ensuring all UK customer orders are being managed in line with SLA standards.
What you'll need to succeed:
Our client is seeking to hire a highly talented and experienced Customer Service professional who is self-motivated and has a passion for providing a great customer service journey.
What you'll get in return:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Customer Service Administrator FTC employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator FTC
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what drives the organisation will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare specific examples of how you've successfully managed customer orders or resolved issues in previous roles. This will showcase your experience and ability to meet SLA standards, which is crucial for this position.
✨Tip Number 3
Research common challenges faced in customer service roles within similar industries. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the team dynamics and expectations, which can be invaluable during your interview.
We think you need these skills to ace Customer Service Administrator FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you managed customer orders or worked within a team to meet service level agreements (SLAs).
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've provided excellent service in the past and how you can contribute to the success of the organisation.
Highlight Key Skills: In your application, focus on skills that are crucial for the role, such as communication, problem-solving, and time management. Use bullet points to make these stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hays
✨Research the Company
Before your interview, take some time to learn about the company’s values, mission, and recent achievements. This will not only help you understand their culture but also allow you to tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that demonstrate your ability to handle customer inquiries and resolve issues effectively. Highlight any metrics or feedback that showcase your success in providing excellent customer service.
✨Understand SLA Standards
Familiarise yourself with Service Level Agreements (SLAs) and how they impact customer service roles. Be ready to discuss how you would ensure compliance with these standards in your day-to-day tasks.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, challenges faced by the department, or how success is measured in the role. This shows your genuine interest in the position and the company.
