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For Companies At a Glance
- Tasks: Be the first point of contact for customers, handling enquiries and providing exceptional service.
- Company: Join a dynamic company that values customer satisfaction and employee growth.
- Benefits: Enjoy a competitive salary, training opportunities, and free on-site parking.
- Why this job: Work in a collaborative culture where your contributions are valued and you can grow.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Full-time role, Monday-Friday, with a supportive team environment.
The predicted salary is between 24000 - 26000 £ per year.
Job Description
Customer Service Administrator, Monday-Friday 09:00-17:00, Office-based, £24,000-£26,000 per annum. Your New CompanyBecome a part of a dynamic and progressive company that places a high value on customer satisfaction and employee growth. This organisation is known for its unwavering commitment to excellence and delivering superior services to its clients.
You'll be joining a team that promotes a collaborative and inclusive culture, ensuring a positive and engaging work environment. Your new role As a Customer Service Administrator, you will be the first point of contact for customers, handling enquiries and providing exceptional service. Your responsibilities will include managing customer accounts, processing orders, and resolving any issues that arise.
You will also be responsible for maintaining accurate records and ensuring that all customer interactions are logged and followed up appropriately. This role requires a proactive approach to problem-solving and a keen eye for detail. Any other reasonable task requested by the directors would also be included.
Along with the preparation of orders for dispatch and other customer specific requirements, i.e., quality certificates, label requirements. Order transport as required and liaise with freight forwarders and carriers, printing of batch sheets and labels. Whilst also liaising with production, warehouse, planning, purchasing and sales.
What you'll need to succeed To be successful in this role, you should have previous experience in a customer service or administrative position. Excellent communication skills, both written and verbal, are essential. You should be highly organised, with the ability to manage multiple tasks simultaneously.
A positive attitude and a strong commitment to providing outstanding customer service will set you apart. You must be comfortable working within a small team and confident to engage with office and external staff to build strong relationships. This role requires a lot of data entry tasks; therefore, you should have good attention to detail and be able to work in a fast-paced environment, including additional IT skills (including Microsoft, such as Word and Excel).
It is imperative that you have excellent attention to detail and organisational skills. What you'll get in return Based in Wigan, permanent, full-time, Monday-Friday, 09:00-17:00. Competitive salary between £24,000-£26,000 depending on experience.
Training and progression opportunities. You will have the opportunity to work in a supportive and friendly environment where your contributions are valued. Free on-site parking Company pension scheme What to do now If you are interested in this position, please apply now and send an updated CV to Nina.Telfordhays.com for consideration.
4616553
Customer Service Administrator employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarize yourself with the company's values and customer service philosophy. This will help you align your approach during the interview and demonstrate that you are a good fit for their culture.
✨Tip Number 2
Prepare specific examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will showcase your problem-solving skills and ability to provide exceptional service.
✨Tip Number 3
Brush up on your IT skills, especially in Microsoft Word and Excel. Being able to demonstrate proficiency in these tools can set you apart, as data entry and record-keeping are key aspects of the role.
✨Tip Number 4
Showcase your organizational skills by discussing how you manage multiple tasks effectively. This is crucial for the role, so be ready to explain your strategies for staying organized in a fast-paced environment.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasize your communication skills, attention to detail, and ability to manage multiple tasks.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided exceptional customer service in the past.
Highlight IT Skills: Since the role requires good IT skills, particularly in Microsoft Word and Excel, be sure to mention any relevant experience or proficiency you have with these programs.
Follow Application Instructions: Ensure you send your application to the correct email address provided in the job description. Double-check that your CV and cover letter are attached before hitting send.
How to prepare for a job interview at Hays
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service or administration. Highlight specific examples where you successfully handled customer inquiries or resolved issues, demonstrating your commitment to exceptional service.
✨Demonstrate Strong Communication Skills
Since excellent communication is essential for this role, practice articulating your thoughts clearly and confidently. Be ready to answer questions about how you would communicate with customers and team members effectively.
✨Emphasize Organizational Skills
This position requires managing multiple tasks simultaneously. Share examples of how you prioritize tasks and stay organized, especially in fast-paced environments. Mention any tools or methods you use to keep track of your work.
✨Prepare for Data Entry Questions
Given the emphasis on data entry and attention to detail, be ready to discuss your experience with data management. You might be asked about your proficiency with Microsoft Word and Excel, so consider preparing examples of how you've used these tools in past roles.
