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For Companies At a Glance
- Tasks: Be the go-to person for customer inquiries and support the team with admin tasks.
- Company: Join a fast-paced company dedicated to customer satisfaction and innovative solutions.
- Benefits: Enjoy a competitive hourly rate and a supportive team environment.
- Why this job: Gain valuable experience in a reputable company with potential future opportunities.
- Qualifications: Strong communication skills, attention to detail, and previous customer service experience required.
- Other info: This is a temporary full-time role, Monday to Friday.
Customer service, scheduling and planning skills, Strong IT knowledge
Your new company
A fantastic opportunity to work for a large property services organisation with over 1000 employees. Their services include repairs, void refurbishments, planned maintenance works and more!
Your new role
You will be responsible for liaising with numerous suppliers, subcontractors and clients to schedule appointments efficiently, ensuring service level agreements are met.
What you\’ll need to succeed :
Repair and maintenance background desirable, not essential
Strong communication skills
Basic building maintenance knowledge desirable, not essential
Strong administrative skills
Ability to prioritise works and ensure works in progress are appointed efficiently
Strong communication skills
Good level of written English
Strong IT Skills
Ability to communicate with different stakeholders in a fast-paced environment
Passion for customer service
What you need to do now
If you\’re interested in this role, click \’apply now\’ to forward an up-to-date copy of your CV, or call us now.
If this job isn\’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Customer service administrator employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service administrator
✨Tip Number 1
Familiarize yourself with the company's values and mission. Since they pride themselves on customer satisfaction and a supportive work environment, showing that you align with these values during your conversation can make a strong impression.
✨Tip Number 2
Prepare to discuss specific examples from your previous experience that demonstrate your excellent communication and organizational skills. Think of situations where you successfully handled customer inquiries or managed administrative tasks under pressure.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel and Word, as proficiency in these tools is essential for the role. Consider practicing common tasks or functions that you might use in a customer service or administrative context.
✨Tip Number 4
Showcase your positive attitude during the interview. Employers are looking for candidates who can maintain composure and positivity even in challenging situations, so be ready to share how you handle stress and keep a smile on your face.
We think you need these skills to ace Customer service administrator
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your relevant experience in customer service and administration. Emphasize your communication skills, organizational abilities, and any previous roles that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided exceptional customer service in the past and how you can contribute to their supportive work environment.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office Suite and any other relevant software. Provide examples of how you've used these tools in previous roles to enhance your efficiency and effectiveness.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Hays
✨Showcase Your Communication Skills
As a Customer Service Administrator, you'll be the first point of contact for customers. Make sure to demonstrate your excellent communication and interpersonal skills during the interview. Practice clear and concise responses to common questions, and be ready to discuss how you've effectively handled customer inquiries in the past.
✨Highlight Your Organizational Abilities
This role requires strong organizational skills and attention to detail. Be prepared to share examples of how you've managed multiple tasks or projects simultaneously in previous roles. Discuss any tools or methods you use to stay organized and ensure nothing falls through the cracks.
✨Demonstrate Proficiency in Microsoft Office
Since proficiency in Microsoft Office Suite is essential for this position, be ready to talk about your experience with these tools. You might even want to mention specific tasks you've accomplished using programs like Excel or Word, such as creating reports or managing data.
✨Maintain a Positive Attitude
A positive attitude is crucial, especially in a fast-paced environment. During the interview, convey your enthusiasm for the role and the company. Share instances where you've maintained composure and positivity under pressure, as this will show that you're a great fit for their supportive team culture.
