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- Tasks: Manage customer communications and support a diverse team in a fast-paced environment.
- Company: Global manufacturing business with a friendly and diverse culture.
- Benefits: Competitive salary, free parking, hybrid work model, and career progression.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Strong customer service skills and ability to drive to the location.
- Other info: Enjoy a supportive team atmosphere with excellent growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
My client, a global manufacturing business based in Wrexham, is seeking a professional customer service advisor/account manager to join their large team of professionals. Working from contemporary offices, you will need to drive in order to get to the location.
The position is offered full time, Monday to Friday with working hours of 08.30am until 16.30pm. Free parking is also on-site. A hybrid model is in place once you have completed the 6-month probation. Once completed, the working pattern is 3 days from the office and 2 days from home.
The customer service advisor forms part of a team and, as such, is an active team member, supporting team colleagues whenever necessary. You will be joining a large, diverse customer service team consisting of 18 members of staff. The position acts as liaison between customer service and supply chain, and you will manage a portfolio of specialist customers who require first-class service.
Some of your duties will include but are not limited to:
- Managing the communication between the plant and the customer.
- Dealing with special requests from customers and making sure they are managed in conjunction with Supply Chain Team and Product Managers.
- Supporting billing teams and Complaint Management with credit/debit/rebates.
- Working closely with a variety of different departments.
- Uploading all orders ensuring all data is uploaded correctly into the ERP system.
- Ensuring pricing is accurate at all times, working closely with the Pricing and Data Management Teams.
- Possessing an excellent knowledge of compliance obligations and initiating the need for export licences as and when needed.
- Ensuring all due diligence is carried out for compliance prior to data entry.
What you'll need to succeed:
- Proven history of customer service with a particular focus on stakeholder management.
- Strong communication skills, both written and verbal.
- Ability to drive and possess your own vehicle in order to get to the location.
- Very personable and professional.
- Used to working within a fast-paced, target-driven environment.
What you'll get in return:
- Being part of a diverse and friendly team.
- Free parking.
- Very competitive salary.
- Hybrid model after probation.
- Progression opportunities.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service / Account Manager employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service / Account Manager role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since they value teamwork. Think of examples from your past experiences that showcase your customer service skills and how you’ve managed stakeholder relationships.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. This will help you feel more confident and articulate when discussing your experience and how it aligns with the job description.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar faces from our community, so make sure to let us know you’re interested!
We think you need these skills to ace Customer Service / Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service / Account Manager role. Be personable and professional, just like we are at StudySmarter.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your written application is clear and concise. We love seeing candidates who can express themselves well in writing!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get you started on your journey with StudySmarter.
How to prepare for a job interview at Hays
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, services, and values. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you managed difficult situations or exceeded customer expectations. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and skills.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about team dynamics, the hybrid working model, or how success is measured in the position. This shows that you're thinking ahead and are serious about the opportunity.
